Hotel Front Desk Staff
Job Summary
This position involves managing front desk and reception duties, including guest check-in/out and providing tourist information. You will also handle reservation management through data entry and customer inquiries via phone and email. Additionally, the role includes maintaining hotel standards through regular patrols and staff coordination.
Responsibilities
- Manage guest check-in, check-out, and reception services.
- Handle reservation data entry and respond to customer inquiries.
- Perform regular hotel facility safety and cleanliness patrols.
- Coordinate with cleaning staff and manage shift handovers.
Required Skills
- Japanese business level (writing/typing)
- Computer literacy for reservation systems
- Customer service orientation
- English or Chinese language proficiency (preferred)
Job Details
### 1. Front Desk/Reception Duties (Core Customer Service)
As the "face of the hotel," you will interact directly with guests.
- Check-in/Check-out: Check-in procedures, handing over room keys, and accounting (including assisting guests with using the automatic payment machines).
- Information: Providing information about hotel facilities, introducing nearby tourist spots and restaurants, and providing transportation information.
- Equipment Rental/Management: Handing over rental equipment such as humidifiers and irons.
- Cloakroom Duties: Luggage storage before and after guests' stays.
### 2. Reservation/Administrative Duties (Behind-the-Scenes Operations)
Primarily involves data entry using a computer and responding via phone and email.
- Reservation Management: Accepting reservations via the internet or phone, and entering data into a computer.
- Revenue Management (Partial): Room assignments based on reservation status and preparing for the next day's arrival.
- Inquiries: Responding to accommodation inquiries via phone and email, and coordinating group reservations.
- Review Responses: Responding to customer reviews submitted on accommodation booking sites.
### 3. Hotel Management/Team Management
- Hotel Patrols: Regularly patrolling the hotel to check safety and cleanliness.
- Amenity Replenishment: Organizing the amenity bar in the lobby and the equipment around the front desk.
- Staff Coordination: Handing over responsibilities when shifts change, giving cleaning instructions to cleaning staff, and checking on their progress.
### Working Hours
- (Early Shift) 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM
- (Late Shift) 1:00 PM - 10:00 PM / 2:00 PM - 11:00 PM
- (Night Shift) 10:00 PM - 7:00 AM / 11:00 PM - 8:00 AM
*8-hour work schedule; Shift system.
### Job Requirements
- Japanese: Business level (Ability to type on a PC and write in Japanese).
- Ability to specify hair color standards.
- Preferred: English (Business level), Chinese (Business level), JLPT Level N2.
### Benefits
- Full transportation expenses covered.
- Training program available.
- Salary increases based on work and performance.
- Company hotel discounts.
- Full-time employment opportunities available.