SaaS Implementation Support

Job Description This is a Customer Success support position responsible for implementation consulting for a global payment service SaaS company. [Job Details] Onboarding support for new product users - Provide initial implementation support to users who have just started using the product, and make suggestions for more effective use. - The success of this onboarding process is crucial for future business growth. - You will be entrusted with this important onboarding aspect, contributing not only to practical work but also to improving and building operational flows and increasing user satisfaction. - Unlike customer success for our own products, you can deepen your customer success skills by being involved in customer success for various industries and services. - We are focusing on implementation support for AI startup companies, and through your work, you can acquire cutting-edge trends and knowledge in the IT industry. - You will directly contribute to customer success (business growth), developing entrepreneurial skills. - You can provide customer-centric support and rejoice in their growth as if it were your own. - You can enhance your experience by supporting growing companies such as SaaS companies and startups. [Training Programs] - Learning about Customer Success: We provide training ranging from watching videos and reading materials to creating practical assignments. - Product-Related Training: We provide a period for absorbing product knowledge and team knowledge through on-the-job training (OJT). Working Hours - 9:00 AM - 6:00 PM - Break time: 60 minutes - Overtime: Approximately 20 hours per month Job Requirements - Japanese: Near native level (equivalent to N1 level) - English: Near native level (TOEIC 900 or higher) - Ability to communicate in business (including negotiation experience) - Business PC skills and IT literacy (Touch typing, business email, Excel, PowerPoint, Word) - Work experience in Japan (1 year or more in corporate sales, web marketing, account direction, or SaaS/IT customer success) - Experience using tools (Salesforce, ServiceNow, Zendesk, Intercomm, etc.) Salary Details - Expected Annual Salary: ¥4,020,000 - ¥5,040,000 - Monthly Salary: ¥335,000 - ¥420,000 (Includes fixed overtime allowance: up to 30 hours per month) - Incentive system available - Salary increase: Yes - Commuting allowance: Up to 30,000 yen per month Benefits - Comprehensive social insurance - Kanto IT Software Health Insurance Association - Health checkup and Influenza vaccination subsidy - Paid leave (hourly system available) - Employee stock ownership plan - Language learning and training participation subsidies - Maternity and childcare leave support Holidays - Over 120 days of annual leave - Saturdays, Sundays, and national holidays off - Year-end and New Year holidays - Golden Week (GW) - Caregiver/Bereavement/Maternity/Childcare leave Job Contract Period - Full-time employment - Probationary period: 6 months