CX Leader Game Project

Job Description To deliver the best experience to players worldwide, you will be entrusted with a wide range of missions, from team building to client negotiations. 1. Global Support Team Construction and Operation - Overseas Operation Design: Creating FAQs, developing response manuals, and establishing quality standards for players, primarily in English-speaking regions. - Multilingual Team Management: Managing the progress of English-speaking team members, providing support for customer interactions, and developing leaders through on-the-job training. - Culturalization Proposals: Pursuing 'heartfelt' support quality that is tailored to the culture and trends of each region. 2. Client and Business Development Operations - Client Negotiations in English: Regular meetings with overseas offices and foreign-affiliated manufacturer representatives, project progress reports, and creation of effort estimates. - Global Marketing Support: Collecting and analyzing user feedback and proposing challenges and improvement measures for overseas expansion. - Project Management: Managing revenue and sales, optimizing resources, and pursuing profitability. Working Hours - 10:00 AM - 7:00 PM (60-minute break) - Overtime: Approximately 10-20 hours per month Job Requirements [Required Conditions] - Practical experience in customer support (any industry) - A passion for playing games (understanding players' pain points) - Leadership experience or experience leading a team (any industry) - Practical experience in game CS (willingness to take on leadership roles is welcome) [Preferred Conditions] - Experience as a Supervisor (English support) in game projects - Experience in project numerical management (sales and profit/loss) Salary & Benefits - Includes fixed overtime pay for 20 hours per month; any excess will be paid separately. - Late-night work allowance is paid separately. - Salary increase: Yes - Transportation allowance: Up to ¥50,000 per month - Complete social insurance coverage - Retirement allowance (corporate defined contribution pension plan) - Qualification acquisition support (up to 50,000 yen) - Remote work possible (depending on assignment) - Side job system (with certain conditions) Holidays - Two days off per week, shift system - Flexible holiday (once a year) - Paid leave (10 days granted upon joining) - Year-end and New Year holidays - Childcare, maternity, and family care leave - Annual holidays: 120 days or more Contract Details - Full-time employee (no set contract term) - 3-month trial period