IT Help Desk Staff
Job Summary
This role provides IT Help Desk and Service Desk support for a foreign-owned golf equipment manufacturer. You will manage internal user support, device setup, and network maintenance while coordinating with regional IT teams. The position requires proficiency in both English and Japanese to ensure smooth cross-border IT operations.
Responsibilities
- Provide IT Help Desk support to internal users
- Manage device setup, kitting, and troubleshooting
- Maintain IT equipment for stores and headquarters
- Manage user accounts and system permissions
- Coordinate with overseas IT teams in English
Required Skills
- 3-5+ years IT Help Desk experience
- Business-level English and Fluent Japanese
- Proficiency in Windows, Mac, and M365
- Experience with Active Directory
- Knowledge of store network management
Job Details
Job Description
- IT Help Desk support for internal users (including headquarters and store staff) (initial response to escalation decision)
- PC, smartphone, and other device setup, kitting, and troubleshooting
- Installation and maintenance of IT equipment across store networks and multiple locations (including IT equipment at store locations such as golf shops)
- Operational support such as account management and permission settings for internal systems
- Daily communication, reporting, and coordination in English with overseas (Asia region) IT teams
- Knowledge transfer, development of work procedure manuals, and on-the-job training/handover to successor members
Job Requirements
[Application Requirements]
* Experience in IT Help Desk/Service Desk Operations
* Basic Network Knowledge (including LAN/Wi-Fi, printers, and other peripherals)
* Experience supporting both Windows and Mac devices
* Experience with account management using Active Directory, etc.
* Business-level English (reading, writing, and speaking)
* Experience managing store networks/multiple locations
* Experience supporting Microsoft 365 (Teams, Outlook, etc.)
[Desired Candidate Profile]
* 3-5+ years of practical experience in IT Help Desk/Service Desk operations (leadership experience and experience supporting multiple locations are a plus)
* Business-level English proficiency (daily verbal and email communication with overseas staff)
* Candidates with IT operations experience in companies with store networks or multiple locations are welcome
* Candidates who can understand existing work procedures, improve and refine them as needed, and lead a team
* Candidates with IT experience in the sports/golf industry or retail industry are especially welcome