CRM System Engineer Admin
Job Summary
The university is seeking a CRM System Engineer and Admin to manage and optimize customer relationship management systems for its English MBA program. The role involves technical maintenance, vendor management, and identifying operational improvements using IT and AI solutions. You will serve as the primary technical liaison to support the growth and digitalization of the education department.
Responsibilities
- Manage and maintain CRM systems
- Identify and implement AI/IT operational improvements
- Coordinate with external software vendors
- Provide user training and technical support
- Create and maintain standard operating documentation
Required Skills
- 3-7 years software/system engineering experience
- Proficiency in HTML, Java, PHP, SQL, and JavaScript
- Experience with Salesforce development
- Native English and Daily Japanese proficiency
- Cloud platform knowledge (AWS, Azure, or GCP)
Job Details
Job Description
Upon Joining: Our university is seeking highly motivated individuals with excellent technical skills to serve as CRM System Engineers and Administrators to support the growth of our English MBA program. You will manage our customer relationship management system and optimize operations using IT engineering skills (including the use of AI).
Main Responsibilities:
1. New Development: Propose new ideas for system optimization and improvement. Identify operational challenges faced by staff and design and implement solutions using IT and/or AI.
2. Maintenance: Manage user accounts, clean up data, debug Apex code, troubleshoot, and perform other necessary daily tasks. Update our HTML pages.
3. Vendor Management: Communicate requirements to vendors, review proposals, assess risks, conduct testing, and manage development schedules.
4. Training and Knowledge Sharing: Conduct training for new users to support the improvement of IT skills and promote system utilization within teams and departments.
5. Collaboration: Serving as the technical liaison between our department, other teams/departments, and external Salesforce development consultants.
6. Documentation Creation: Developing and implementing best practice guidelines for others by creating documentation and standard operating procedures (SOPs).
Working Hours:
• Flexible working hours (no core time), Standard: 10:00 to 18:30.
• 2 days remote work per week + 3 days in the office.
• Break: 60 minutes. Overtime: 5-20 hours per month on average.
Required Skills:
• System development experience (2 years or more).
• Experience coding in HTML, Java, PHP, etc.
• 3-7 years or more of practical experience as a software engineer or system engineer.
• Programming skills: HTML/JavaScript (jQuery), CSS, Java, SQL, PHP, Python.
Preferred Qualifications:
• Experience in the entire software development cycle, from requirements definition to testing.
• Experience in Salesforce management and development (Certification preferred).
• Experience in developing AI solutions such as MCP servers/clients and AI agents.
• Practical experience in medium to large-scale IT projects (30 person-months or more).
• Experience in designing and managing solutions on cloud platforms (AWS, Azure, Google Cloud).
• MBA or Master's degree.
Language Requirements:
• English: Native Level.
• Japanese: Daily Conversation Level.
Benefits:
• Salary increase, Commuting allowance, Comprehensive social insurance.
• Self-development support (up to ¥200,000/year).
• Retirement allowance system, Employee stock ownership plan.
• Paid leave: 20 days/year, Year-end and New Year holidays, various leave categories (Marriage, Maternity/childcare, Sabbatical).