Customer Success MA Tools

Job Description We're looking for someone to support the implementation and adoption of MA (Marketing Automation) tools to automate and streamline companies' digital marketing activities! You'll not only be involved in tool engineering, but also in supporting the efficiency, optimization, and strategic execution of marketing activities! Tasks: - Requirements definition, design, and implementation for Salesforce Marketing Cloud/Salesforce Account Engagement/HubSpot implementation - Planning and implementation of customer journey and automation scenarios - Operational flow construction and improvement proposals - Marketing strategy planning and effectiveness evaluation Examples of work: - Differentiating email and advertising delivery based on customer attributes - Automated email delivery based on individual actions and timing such as email opens, clicks, and product purchases - Designing and implementing 1-to-1 marketing, including analyzing effectiveness and designing the next marketing measures Working Hours: 9:00 AM - 6:00 PM (8 hours, 1-hour break). Overtime varies by project. Job Requirements: - 3+ years of experience as a full-time employee - Basic PC skills - Native-level Japanese (N1 certification required for foreign nationals) Preferred Qualifications: - Experience in customer negotiation (sales, service, or marketing) - Experience using Salesforce or other SFA/MA/BI tools (HubSpot, Tableau) - Experience in sales/marketing planning or numerical analysis - Project management experience - Knowledge of SQL - Experience in website/e-commerce site operation Benefits: - Social Insurance: Health, Pension, Employment, Workers' Compensation - Retirement Allowance - Shortened Working Hours System - Childbirth and Childcare Support System - Qualification Acquisition Support System - Training Support System Holidays: - 120+ days annually - Complete two-day weekend (Sat, Sun, public holidays)