IT Service Desk Support

Position: IT Service Desk Specialist Job Description: As a member of the IT Service Desk team, you will support approximately 450 users at a retail company's Tokyo office and 30 stores nationwide: - Hardware, software, account management, and inquiry handling. - Troubleshooting using remote desktop tools. - Operational support for retail systems and applications. - Other (license management, monthly reports, FAQ creation, etc.) Client Company Characteristics: - Sporting goods retail company. Work Location: - Minato-ku, Tokyo (Daily commute required). Job Requirements: Technical Skills: - 1-2 years of experience in IT desktop support or help desk is preferred. - Practical knowledge of Windows OS and Microsoft 365 applications (Excel, etc.). - Basic experience in user management. - Basic knowledge of mobile devices (iOS/Android). - Troubleshooting skills related to hardware, peripherals, and connectivity. - Basic understanding of IT asset management. - Operation of remote desktop tools (TeamViewer, RDP, or equivalent). - iMac support (hardware installation, relocation, and configuration). - Retail application support (EBS, back office, Domo, SMS). Language Skills: - Japanese: Business level or higher (all communication with key users will be in Japanese). - English: Conversational level or higher (required to follow internal English documents and procedures). Working Hours: - Monday to Friday, 9:30 AM to 7:00 PM. Benefits: - Comprehensive social insurance coverage. - Recreational facilities. - Training and education programs. - Transportation allowance: Up to 20,000 yen per month.