Overseas Customer Success Manager

■ Job Description (Candidate for Head of Overseas Customer Success) ① Building Organizational Strategies and Structures for Overseas Expansion - Formulating medium- to long-term strategies and developing key performance indicators (KPIs) to accelerate growth - Designing reproducible workflows with an eye on organizational expansion ② Standardizing Implementation and Retention Support - Creating a system to deeply integrate "Translead CRM" into overseas customer operations - Establishing implementation processes to prevent churn and ensure continued use ③ Product Planning Based on Customer Feedback - Structuring on-site challenges and proposing functional improvements and new features to the development department - Participating in the product roadmap to enhance market competitiveness ④ Driving Revenue Maximization - Improving contract renewal rates through sales collaboration and building customer management systems - Implementing measures to prevent cancellations and leading proposals for additional contracts and higher-tier plans *Job description may change in the future. [Job Requirements] [Required Qualifications] - Practical experience (1 year or more) in customer negotiation and problem-solving for IT/intangible products - Ability to drive improvement by implementing PDCA cycles based on data - Basic PC skills (CRM/Excel/Google Workspace, etc.) [Preferred Qualifications] - Experience in customer success for SaaS or IT products - Experience working at a startup or venture company - Experience in proposing product improvements and managing projects [Language Requirements] - Japanese Level: Business Level (JLPT Level 2 or N2) - Indonesian Level: Native Level [Working Conditions] - Working Hours: 5 days a week (Monday to Friday), 8:30 AM to 5:30 PM - Overtime: Approximately 30 hours per month - Holidays: Complete two-day weekend, public holidays, year-end/new year, paid leave, maternity/childcare leave (125 annual days) - Probationary period: 3 months