Customer Service Representative

Essential Duties and Responsibilities: • Acts as first point of customer contact for general inquiries such as order intake, pricing, products, scheduling, etc. • Immediately enters all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules. • Maintains accurate shipping/logistics details on all orders and continually update customers as needed. • Maintains invoicing routines, consignments, and be a part of the collections process. • Accepts and documents all returns/claims and follow up with the customer as needed. • Documents all issues in the internal quality system. • Sets up and maintain items and customers in ERP. • Acts as liaison between customer, external sales force and company production and supply facilities. • Obtains and evaluate all relevant information to process and resolve customer inquiries and complaints. • Works with manufacturing to improve sales forecasts, availability and to ensure on-time shipments via scheduling, prioritization of processes, etc. • Interfaces with freight couriers and freight forwarders. • Provides administrative support for Japan office & legal entity management. In collaboration with Region General Manager, other functions and external professionals, prepare documents related to social welfare, tax, etc. • Supports the planned office relocation from Yokohama to Tokyo. Qualifications: • Good interpersonal and communication skills at various levels • Willingness to learn and work in a fast-paced growing team • English skills to cater to a diverse customer base and cross-functional teams Education and/or Work Experience: • Minimum 5 years B2B customers service experience • Industrial experience is welcomed • A commitment to improving customer experience • Understanding of the global incoterms 2020 standards • Literacy & computer skills • Ability to speak, write and read in English Language Requirements: • English: Business Conversation Level (TOEIC 735-860) • Japanese: Native Level