Platform Governance Manager

### Position Overview The Governance and Experience (GNE) team is responsible for building a safe and reliable platform environment for both users and partners. In this position, you will be responsible for planning and executing governance strategies in the Japanese market, driving improvements in platform quality from policy, product, and operational perspectives. You will be involved in a wide range of areas, including content, product listings, creator behavior, and seller compliance, from risk analysis to strategy planning and operational improvement. ### Job Description **Governance Strategy & Policy Planning** - Planning and implementation of governance strategies for the Japanese market - Policy formulation and improvement based on data analysis - Promotion of measures to improve platform quality **Risk Analysis & Problem Solving** - Analysis of market trends and various data - Identification of fraudulent activities, quality issues, and compliance risks - Designing frameworks and proposing improvements for risk reduction **Operation Improvement** - Establishment and optimization of business processes - Development of operational rules and monitoring systems - Promotion of measures to improve operational quality and efficiency **Market & Industry Analysis** - Research and analysis of the Japanese and Northeast Asian markets - Monitoring of legal regulations and industry trends - Development of localization strategies based on market characteristics **Stakeholder Management** - Collaboration with Legal, Product, Engineering, and Business teams - Handling internal escalations - Coordination with relevant departments and project promotion **Project Management** - Leading governance measures from planning to execution - KPI design, effectiveness measurement, and improvement proposals - Monitoring and optimization of operational status **Escalation Handling** - Investigation of serious incidents and high-difficulty cases - Analysis and recommendations necessary for management decisions - Development of countermeasures considering both business growth and compliance ### Job Requirements **Required Qualifications** - Business-level English and Japanese - Practical experience in one of the following areas: Strategy / Governance / Trust & Safety / Compliance / Operations - Data analysis experience (ability to analyze large amounts of data, identify problems, and propose improvements) - Project management experience (experience working in collaboration with multiple departments) **Preferred Qualifications** - E-commerce platform experience - Marketplace / Seller Management experience - Experience with platforms such as TikTok, Amazon, Rakuten, Yahoo, Meta, etc. - Compliance and risk management experience - PM, BizOps, and Strategy experience