Hotel Front Desk Staff
Job Summary
This position involves providing front desk services at a stylish apartment hotel in Tokyo with no night shifts. You will handle check-ins, reservations, and customer support for a diverse range of international and local guests. The role offers the opportunity to utilize language skills while working in a modern, home-like accommodation environment.
Responsibilities
- Manage check-in, check-out, and guest reservations
- Provide hotel guidance and information services
- Handle guest complaints and requests
- Perform hotel system data entry
- Support room cleaning during peak periods
Required Skills
- Fluent English (TOEIC 865+)
- Business level Japanese (JLPT N2+)
- 1+ year customer service experience
- Basic PC skills (Excel, Word)
- Strong communication and hospitality skills
Job Details
[Job Description]
- Check-in and check-out
- Reservations (including phone answering)
- Information services (hotel guidance, etc.)
- Hotel system data entry management
- Various referrals, information services, complaint handling
- Customer service, guest luggage handling, porter duties, etc.
*During busy periods, you may also be asked to help with room cleaning.
[Working Hours]
- 5 shifts per week
- No night shift
- 3 shifts (early shift: 7:00-16:00, middle shift: 9:00-18:00, late shift: 13:00-22:00)
- Break: 1 hour
- Overtime: Yes (about 10 hours/month)
[Job Requirements]
- Person with work experience
- More than 1 year of customer service experience (any industry)
- Basic PC operations (Excel, Word)
- English Level: Fluent (TOEIC 865-)
- Japanese Level: Business Level (JLPT N2 or equivalent)
[Salary & Benefits]
- Annual Income: ¥3,710,000 - ¥4,980,000
- Monthly Salary: ¥265,000 (Base: ¥235,000 + Shift Allowance: ¥30,000)
- Salary Increase: Yes
- Bonus: Twice a year
- Transportation Allowance: Up to ¥40,000
- Housing Allowance: ¥20,000 (conditions apply)
- Comprehensive Social Insurance
[Holidays]
- Annual holidays: 117 days
- Refreshment vacation: 5 consecutive days every 2 years
- Paid vacation: Maximum 20 days
- Other: Refreshment leave, condolence leave, maternity/childcare leave, nursing care leave
[Contract]
- Full-time employee, trial period 6 months