Key Account Manager

■ Operations and Business Management • Overall management of facility management services in Japan • Management of on-site teams, vendors, and partner companies • KPI/service level/quality management • Promotion of business improvement and productivity improvement measures • Budget, revenue, and cost management • Impact analysis and improvement proposals when service changes occur • Promotion of ISO quality management activities • Promotion of energy reduction and sustainability measures ■ Client Support • Building relationships with clients and strengthening strategic partnerships • Participation in regular meetings • Proposals for cost improvement and business improvement • Escalation handling • Proposal activities for improving service quality • Support for new service proposals and contract expansion ■ Team Management • Training of managers and supervisors • Performance Management and Evaluation System Operation • Recruitment Activities and Organizational Strengthening • Succession Planning • Team Building and Engagement Improvement ■ Safety, Health, and Compliance • Promotion of Health & Safety (HSE) Initiatives • Risk Assessment Management • Accident and Near Miss Management • Fostering a Safety Culture • Ensuring Compliance with Laws and Regulations and Internal Standards ■ Regional Collaboration • Collaboration with APAC/Overseas Offices • Sharing Best Practices • Participation in Regional Projects • Overseas Business Trips (Training, Observation of Operations in Other Countries, etc.) ■ Working Hours Monday to Friday 9:00 to 18:00 (8 hours work/1 hour break). Depending on work conditions, there is a possibility of working overtime or on weekends. ■ Required Qualifications • Experience in facility management/office operations/general affairs • Experience in a foreign-owned company or BPO environment • Client-facing experience • Experience in revenue/expense management and KPI management • Experience in organizational management • Business-level English skills • Japanese: Native level (N1 or higher) • Must possess a work permit in Japan • Basic MS Office skills (Outlook, Word, Excel, PowerPoint) ■ Preferred Qualifications • Experience in IFM (Integrated Facilities Management) • Experience in data centers and critical facilities • Knowledge of ISO/HSE • Experience in promoting sustainability • Experience in managing multinational teams