Overseas Customer Support

Job Description We are looking for someone to help us pursue customer satisfaction with our products, primarily our illustration, manga, and animation creation apps, which are used by over 55 million people worldwide. You will be responsible for handling various inquiries from users in our customer support department, which is directly linked to product development. * Responding to user inquiries via email * Sharing user feedback and requests with the company in real time * Analyzing and researching feedback and requests, and proposing improvements to each service. The team consists of 15 domestic support staff and 14 overseas support staff. Almost all are mid-career hires. Working Hours • 10:00 AM - 7:00 PM • Break: 60 minutes • Overtime: Approximately 15 hours per month Job Requirements * Native-level Japanese and business-level or higher English reading and writing skills. Alternatively, native-level English and business-level or higher (N1) Japanese reading and writing skills. * Experience using production software such as CLIP STUDIO PAINT. * Practical experience in user support or similar customer service experience. * Work experience in Japan. Salary Details * Expected Annual Salary: ¥3,500,000 - ¥6,000,000 * Annual salary will be determined based on skills, experience, etc. * Monthly Salary: ¥240,000 - ¥415,000 * Salary Increase: 4 times a year * Bonus: 2 times a year (July, December) * Annual salary includes telecommuting allowance or flexible work allowance (¥10,000 per month). * Commuting allowance: Full reimbursement * Family allowance: Child allowance (5,000 yen per month for each child up to 18 years old) Benefits * Social insurance (Employees' Pension Insurance, Employment Insurance, Health Insurance, Workers' Accident Compensation Insurance) * Retirement allowance system (For employees with 3+ years of service) * Language training subsidy system Holidays • Annual holidays: 120 days • Complete two-day weekend (8-10 days per month, rotating shifts) • Annual paid leave (including summer holidays) • Childcare leave • Special leave (marriage, bereavement, etc.) Job Contract Period * Full-time employment * Probationary period: 3 months