Spanish Multilingual Customer Support
Job Summary
You will be responsible for handling customer inquiries in Spanish for our cross-border e-commerce platform. This role involves managing email and chat support, resolving issues, and creating localized FAQ content. You will work within a multinational team to ensure high-quality service across our global operations.
Responsibilities
- Handle Spanish email and chat inquiries
- Escalate customer issues and complaints
- Develop and localize Spanish FAQ content
- Collaborate with logistics, CS, and IT teams
Required Skills
- Native Spanish proficiency
- Business Japanese (N2+) and English
- Experience with Zendesk or help desk tools
- Basic HTML knowledge
- Prior customer support experience
Job Details
Job Description:
- Handling email/chat inquiries in Spanish (orders, shipping, refunds, troubleshooting, etc.)
- Escalating customer complaints and issues
- Developing customer FAQs/knowledge bases (localized into Spanish)
- Collaborating and sharing information with internal departments (logistics, CS, IT)
Working Hours:
- 9:15 AM - 6:15 PM (8 hours of work/1 hour break)
- Flexible working hours available (Start time between 7:00 AM and 10:00 AM; up to 2 hours of break per day)
- Standard hours apply during the 2-month training period
Job Requirements:
- Spanish: Native level
- Japanese: Business level (N2 or higher)
- English: Business level
- Work experience in Japan (1 year or more)
- Practical experience in customer support or interaction (B2C/B2B)
- Basic HTML knowledge
- Experience using help desk tools (e.g., Zendesk)
- FAQ writing or knowledge base development experience
Salary & Benefits:
- Annual salary: 3.5 to 4 million yen (based on experience)
- Monthly salary: 270,000 to 290,000 yen
- Bonus: Twice a year (approx. 2 months' worth)
- Transportation allowance up to 30,000 yen/month
- Comprehensive social insurance
- Relocation allowance: Up to 100,000 yen for those moving to Osaka from outside Kansai
- Business casual dress code, Japanese/English lessons, and company club activities
Holidays & Leave:
- 5-day work week (shift system)
- Year-end/New Year holidays (4 days)
- Paid leave: 26 days granted from the first year (10 days upon joining, 16 days after 6 months)
- Various leave types: Bereavement, Maternity, Childcare, Menstrual, and Personal leave