Airbnb Business Analyst
Job Summary
The Airbnb Business Analyst is responsible for data extraction, cleansing, and processing from operational systems to support management decision-making. You will create detailed reports and implement process optimizations based on client and manager feedback. This role offers a transition to a full-time position after six months within a global BPO environment.
Responsibilities
- Extract and process data from operational tools.
- Perform data cleansing and verification.
- Create analytical reports for management decision-making.
- Optimize processes based on performance feedback.
Required Skills
- Experience in call center or administrative operations.
- Proficiency in MS Office and Google Workspace/GAS.
- Business level English (CEFR B2) and Japanese (N1).
- Experience with data extraction and organization.
Job Details
Job Description:
In this position, you will learn how to accurately extract data from various tools used in operations, extract the data necessary for clients and managers to perform data analysis, conduct data analysis based on instructed methods, and create reports using the formats instructed by clients and managers.
Key Tasks:
● Data extraction
● Data cleansing and verification
● Data processing
● Data analysis based on instructions
● Report creation
● Improvement implementation based on feedback
● Process optimization
Working Hours:
Monday to Friday 9:00 AM - 6:00 PM
Closed on Saturdays, Sundays, and public holidays
Job Requirements:
[Required Skills]
● Experience as a staff member in a "centralized operations" such as a call center or administrative center
● Experience in data handling, including data extraction and organization
● Ability to create documents (PPT or Google Slides)
● Deep interest in and willingness to learn about processes and systems
● Proficiency in MS Office (Word, Excel, PowerPoint), Google (Spreadsheet, GAS functions)
● English skills: CEFR B2 (business level)
● Japanese skills: business level
● Patience and mindset for proper and effective data organization
[Preferred Skills]
● Experience working in a call center (e.g., supervisor, data analysis)
● Experience using BI tools
● Automation of tools, macros/VBA, Power Automate, etc.
Holidays & Benefits:
● Paid Leave (10 days in the first year, maximum 20 days)
● Paternity Leave
● Special Leave (Spouse's Childbirth, Marriage, Funeral)
● Maternity Leave/Childcare Leave
● Caregiver Leave/Nursing Leave/Menstrual Leave
● Disability certificate: one day of special leave per month.
Contract Period:
Contract employee. Full-time employee status available after 6 months.