CRM Specialist
Job Summary
You will be responsible for a wide range of CRM tasks at the Japanese branch of a world-leading luxury brand. Key responsibilities include executing CRM initiatives, managing customer data, and coordinating with the Italian headquarters. This role requires business-level proficiency in both Japanese and English.
Responsibilities
- Execute CRM initiatives and newsletters
- Extract and analyze customer data
- Coordinate with Italian headquarters in English
- Perform reporting using Excel
- Manage shipping instructions via SAP
Required Skills
- Japanese N1 level
- English business proficiency
- CRM tools experience (Salesforce/Dynamics)
- Excel proficiency (VLOOKUP, Pivot)
- Retail industry background
Job Details
Job Description
- Execution and progress management of CRM initiatives (newsletters, gifting, etc.)
- Extraction, management, and analysis of customer data using MA tools
- Sharing and follow-up of initiatives with store staff
- Email and coordination with the Italian headquarters (Milan) in English
- Shipping instructions and progress management using SAP
- Reporting using Excel
Working Hours
- Weekdays 9:30-18:00
- 7.5 hours of work, 60-minute break
Job Requirements
- Japanese Language Level: Business Level (equivalent to N1)
- English Language Level: Business Level (Ability to communicate via email, reading, writing, and handling communication tasks)
- Experience using CRM tools (Salesforce, Dynamics, etc.)
- Proficiency in Excel (basic functions such as VLOOKUP and pivot tables)
Experience and Skills that can be utilized
- Experience using MA tools (Marketing Automation)
- Experience in managing official LINE accounts
- Experience using SAP
- Experience in operations and marketing in the retail industry (fashion, apparel, etc.)
- Experience using data visualization tools
Salary & Benefits
- Full reimbursement of transportation expenses (with a limit)
- Comprehensive social insurance
- Hourly wage: 1600-1800 yen (Monthly income example: 256,000-288,000 yen)
- Overtime pay provided if applicable
Holidays
- Complete two-day weekend (Saturday, Sunday, and public holidays)
- Paid leave