Field Engineer Luxury Retail

Responsibilities: - Provide onsite IT support to luxury retail boutiques, including troubleshooting hardware, software, and network issues - Deliver prompt, discreet, and professional technical assistance in customer‑facing retail environments - Support POS systems, workstations, laptops, mobile devices, printers, and peripherals - Perform installation, configuration, and replacement of IT equipment in line with brand and security standards - Coordinate with remote IT teams, vendors, and service providers to resolve incidents and service requests - Ensure minimal disruption to retail operations and client experience - Maintain clear documentation of incidents, resolutions, and asset records - Always follow IT security policies and compliance requirements - Represent the company with a luxury-service mindset, professionalism, and discretion Job Requirements: - Proven experience as a Field Engineer, IT Support Engineer, or similar role - Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications - Hands-on experience supporting POS systems and retail IT environments (preferred) - Basic understanding of networking, including LAN/Wi‑Fi troubleshooting - Ability to diagnose and resolve hardware and software issues efficiently - Exceptional customer service skills with experience in high-end or client-facing environments - Well‑presented, professional, and comfortable working in luxury retail boutiques - Strong communication skills with the ability to explain technical issues clearly to non‑technical users - Detail‑oriented, discreet, and respectful of brand image and confidentiality - Ability to work independently and manage onsite priorities effectively - Comfortable in English working environment - Willingness to travel between retail locations as required - Flexible attitude toward retail operating hours (including weekends if needed) - Relevant IT certifications (e.g., ITIL, Microsoft, CompTIA) are an advantage - English Level: Business Conversation Level (TOEIC 735-860) - Japanese Level: Fluent(JLPT Level 1 or N1)