Corporate Support IT SaaS
Job Summary
This position involves providing customer success and operational support for overseas IT services (SaaS) within a global environment. The role requires daily use of Japanese, Thai, and English to assist corporate clients with system setup and usage. You will act as the primary point of contact to ensure seamless service implementation and user satisfaction.
Responsibilities
- Support corporate customers with SaaS setup
- Provide online usage guidance and support
- Resolve customer queries via email and chat
- Propose system optimization strategies
Required Skills
- Japanese N1 proficiency
- Business-level Thai and English
- Minimum 1 year work experience in Japan
- IT customer success experience preferred
Job Details
Job Description:
- Explaining system initial setup to corporate customers
- Providing online usage guidance
- Answering questions via email and chat
- Proposing more convenient ways to use the system
- Sharing information with overseas headquarters
Working Hours:
- Shift system, generally 9:00 AM to 6:00 PM
- Overtime: 10-20 hours per month
Job Requirements:
- Japanese N1 equivalent
- Business level Thai
- Business level English (TOEIC score 800 or above)
- At least one year of work experience in Japan
Preferred Qualifications:
- Experience in corporate sales proposals
- Experience in web marketing
- Experience in customer success in IT solutions
Salary Details:
- Expected annual salary: ¥3.6 million to ¥4.8 million
- Monthly salary: ¥300,000 to ¥400,000
- Includes fixed overtime of 30 hours per month: ¥54,700 to ¥73,000 per month
Leave and Benefits:
- Weekends, Thai public holidays, special leave, paid vacation (available in full-day, half-day, or hourly increments)
- Due to the Thai calendar, shift work is required.