Call Center Rental Staff
Job Summary
This position involves handling telephone inquiries and administrative tasks for luxury rental apartments, including the 'La Tour' brand. You will act as a primary contact for both residents and real estate agents to manage vacancy status, maintenance issues, and lease information. The role allows for significant use of English language skills while developing professional administrative expertise in a supportive office environment.
Responsibilities
- Manage telephone inquiries for rental apartments
- Handle resident service requests and maintenance issues
- Coordinate property viewings and appointments
- Update property vacancy information on websites
- Provide administrative support for real estate operations
Required Skills
- Fluent Japanese (N1 level)
- Conversational English (TOEIC 475+)
- Basic PC literacy (Excel/Word)
- Customer service experience
- Real estate industry knowledge
Job Details
Job Description
This job involves handling telephone inquiries, administrative tasks, and related duties for rental apartments, including the luxury apartment building "La Tour."
[Specific Job Duties]
- Responding to inquiries from real estate agents and general customers regarding vacancy status and requests for information.
- Handling inquiries from residents (equipment problems, lease termination notices).
- Updating the website and internet site.
Responsibility Details
- Manage inquiries from external parties (vacancy checks, directions to properties) and residents (equipment malfunctions, etc.).
- Respond flexibly to diverse situations beyond pre-determined answers.
- Coordinate viewings, appointments, and liaise with relevant parties.
- Maintain and update property vacancy information on the website.
Working Hours
- 9:00 AM - 5:40 PM (1-hour break).
- Low overtime (average 6.5 hours/month).
Job Requirements
- Japanese: Fluent (N1 or higher).
- English: Practical conversational level (TOEIC 475-730).
- Basic PC skills (Excel and Word input).
Desirable Qualifications
- Customer service or telephone handling experience.
- Experience in the housing or real estate industry.
Benefits and Welfare
- 125 days of annual leave.
- 20 days paid leave per year.
- Discounts at company-affiliated hotels (up to 70% off).
- Access to company-owned resort facilities (Karuizawa, Happo).
- Employee stock ownership and savings plans.
- Subsidies for qualification exam fees and comprehensive health checkups.
Contract Terms
- Contract Period: 1 year (with track record of promotion to permanent position).
- Trial Period: 3 months.