Salesforce IT Support Specialist
Job Summary
This role involves providing operational and administrative support for Salesforce at client sites, including system utilization improvements and user help desk support. Candidates will undergo comprehensive training to master Salesforce, making it ideal for those transitioning into IT. The position requires strong communication skills and a commitment to professional growth within the Salesforce ecosystem.
Responsibilities
- Support Salesforce DX promotion and system utilization
- Manage help desk inquiries and user support
- Perform system configuration and account management
- Create and maintain operational manuals
- Collaborate with clients to suggest system improvements
Required Skills
- Japanese Language: JLPT N1 proficiency
- Basic PC literacy
- Strong communication and coordination skills
- Willingness to learn IT and Salesforce systems
- Capacity for diligent rule-based administrative work
Job Details
### Job Responsibilities
- Supporting DX promotion and system (Salesforce) utilization improvements in corporate clients' sales activities.
- Providing user support, such as conducting lectures on system usage.
- Managing help desk inquiries as the first point of contact for issues and improvement requests.
- Customizing standard screens and adding fields.
- Handling account management, including user registration and changes.
- Managing the three annual version upgrades.
- Creating and updating operational manuals.
- Facilitating data integration and management with other systems.
- Participating in client meetings and making improvement proposals based on expert knowledge.
- Acting as a liaison for information sharing between related departments and vendors.
### Training and Career Path
- Initial 3-4 months: Comprehensive Salesforce basic training, on-the-job simulation assignments, and full support for professional certification acquisition.
- Post-training: Assignment to client projects in the Tokyo metropolitan area with ongoing support from mentors and internal knowledge-sharing sessions.
### Requirements
- At least one year of continuous employment as a full-time employee in Japan.
- No more than four previous job changes.
- Experience working with a PC.
- Fluent Japanese (JLPT N1 level).
- Valid work visa in Japan.
- Bright communication skills and a proactive attitude toward learning.
### Benefits
- Salary: Annual income of ¥3,360,000 - ¥3,500,000.
- Annual salary review (March).
- Comprehensive social insurance (Health, Workers' Compensation, Employment, Pension).
- Full transportation allowance (up to ¥50,000/month).
- Qualification acquisition support (company covers exam costs).
- 121 annual holidays (Saturdays, Sundays, and national holidays).
- Paid leave system with an utilization rate exceeding 80%.