Global Customer Support

Job Description: A global crypto currency company operates across three locations: Japan, the EU, and the US. Therefore, it is essential to establish a customer support structure that complies with the legal and regulatory requirements of each country. For this position, we are looking for someone who can support and execute support operations for our European and U.S. offices from Japan, and who can handle the full range of tasks including KYC and monitoring. Job Responsibilities: - Execute and support customer support operations related to overseas affiliates (EU, US) - Review and process new account opening procedures, including KYC - Review and process cryptocurrency deposits and withdrawals - Handle fiat currency deposit and withdrawal operations - Respond to various customer inquiries via email, including in English - Perform ongoing customer due diligence - Conduct transaction monitoring and filtering operations - Maintain and translate various operational manuals into English Working Hours: - Shift system (8 hours of paid work per day) - Night shift required Requirements: - More than 3 years of work experience at a financial institution (e.g., cryptocurrency exchange, securities company, bank, etc.) - Native-level English proficiency and business experience using English for at least 1 year - Basic knowledge of AML/CFT - Strong commitment to compliance - Ability to work flexibly with a sense of speed - Capable of logical communication and problem-solving - Must hold a valid working visa in Japan Preferred Qualifications: - Business communication ability in French/Japanese