Operations Manager Hospitality
Job Summary
The Operations Manager will oversee multiple accommodation facilities, focusing on team management, service quality, and operational efficiency. The role requires a candidate who can lead staff, maintain high standards of customer satisfaction, and ensure safety across properties. This position involves close coordination with internal technology teams to optimize operations in a global, English-speaking environment.
Responsibilities
- Manage daily hotel and apartment operations.
- Oversee staff training, shifts, and performance evaluation.
- Ensure high customer satisfaction and quality service.
- Manage operational budgets, inventory, and facility maintenance.
- Coordinate with technology teams for process improvements.
Required Skills
- 5+ years in hospitality industry.
- Hotel management experience (Supervisor/Manager level).
- Japanese (N2 level) and English (Business level).
- Team leadership and staff development.
- Valid Japan work permit.
Job Details
### Job Description
As an Operations Manager responsible for managing multiple accommodation facilities (hotels and apartments), you will lead team management and service quality improvement.
- Daily operational management of hotels and apartments
- Management of operations staff (training, shift management, evaluation, motivation management, etc.)
- Improving customer satisfaction and acquiring repeat customers through the provision of high-quality service
- Safety, security, and emergency response (including decision-making in the absence of management)
- Management of operating costs and reduction of waste
- Inventory management of supplies and amenities
- Coordination with external contractors for repairs and maintenance
- Management and quality maintenance of cleaning services (in-house and outsourced)
- Building relationships with local residents and maintaining a good operating environment
- Providing feedback on operational improvements to the internal technology team
- Acquiring and sharing knowledge about our facilities
### Working Hours
Two-shift system:
- 7:00-19:00
- 13:00-22:30
### Job Requirements
[Required Qualifications]
- Education: Vocational school graduate or higher
- Experience in the hotel accommodation department in Japan, specifically at the Supervisor to Manager level
- Practical experience in the hospitality industry (5 years or more)
- Experience in operations or on-site management
- Team management experience (instruction, training, evaluation, etc.)
- Japanese: Business level (N2 level or higher)
- English: Business level (usage frequency: approximately 50%)
- Possession of a work permit in Japan
- Strong communication and interpersonal skills
[Preferred Qualifications]
- Management experience in the accommodation department (Rooms division)
- Other foreign language skills
### Desired Candidate Profile
- Ability to manage across multiple locations and teams
- Ability to proactively drive work with ownership
- Highly motivated to grow and continuously learn
- Ability to demonstrate hospitality towards teams, customers, and partners
### Benefits
- Comprehensive social insurance
- Commuting allowance
- Paid leave
- Two days off per week, including Saturdays and Sundays, on a shift basis.