ICT Specialist
Job Summary
The ICT Specialist will support business operations by managing information system infrastructure and providing IT help desk services for employees and customers in Japan. Working closely with the New Zealand headquarters, the role involves maintaining LAN/WAN/server systems and coordinating ICT projects. You will act as a key point of contact for IT-related support, hardware management, and system improvements.
Responsibilities
- Manage internal LAN/WAN and server infrastructure
- Provide IT help desk support for employees and customers
- Coordinate ICT projects with New Zealand headquarters
- Handle hardware/software procurement and asset management
Required Skills
- IT infrastructure management (LAN/WAN/Servers)
- SAP implementation experience
- Fluent English (TOEIC ~800)
- Office 365 proficiency
Job Details
### Job Responsibilities
* Construction, operation, maintenance, and troubleshooting of internal LAN, WAN, and servers based on coordination with the ICT department at our New Zealand headquarters.
* Setup, initial configuration, and troubleshooting of employee PCs.
* Domain operation, user account management, and escalation of related matters to the ICT department at our New Zealand headquarters.
* Support for all ICT-related projects.
* General help desk services for system users in Japan.
* User support for core business systems and escalation of related matters to the ICT department at our New Zealand headquarters.
* Software license management and hardware asset management.
* Selection, purchase, and negotiation with suppliers of information and communication system equipment.
* Review, proposal, and planning of future and next-generation information and communication system infrastructure.
* Education and support services for sales agents and healthcare professional users regarding the introduction and operation of InfoSmart application software.
* User support for information processing systems associated with future OSA products.
* Selection, purchase, operation, and maintenance management of terminals and other equipment for mobile and fixed voice communication.
* Review and proposal of annual domestic information and communication system-related plans and budgets.
* Submission of monthly activity reports and other reports as instructed by the supervisor.
### Job Requirements
* Knowledge and operational experience in all areas of IT.
* Experience in building, operating, maintaining, and troubleshooting internal LANs, WANs, and various servers.
* Ability to provide IT-related consultation to various departments and support new system planning/implementation.
* Experience in SAP implementation support and support for user departments.
* Experience in providing IT-related support to individual employees and strong communication skills.
* Education: Graduate of a technical college or higher in a science or engineering field.
* OA Skills: Office 365.
* English Proficiency: Business level or higher (TOEIC score of approximately 800).
* Ability to attend meetings with the NZ headquarters and communicate via email/chat, including handling business travelers.