Office IT Support Engineer

Date PostedJune 9, 2026LocationTokyo, 23 Wards, Chiyoda Ward, JapanCompanyPTS Japan Co., Ltd./PTS Japan K.KSalaryJPY 4000K - JPY 5500KTypeit (other) - it help desk it (other) - other administrative - other

Job Summary

This position provides Level 1 IT support for PCs, laptops, phones, and peripherals within a major global consulting firm. The role involves troubleshooting hardware and software issues, performing device kitting, and managing equipment disposal. Success in this role requires strong communication skills and the ability to maintain ticket logs effectively.

Responsibilities

Provide L1 technical support for office hardware/peripherals
Resolve hardware and basic software issues
Configure and install end-user devices
Document work and maintain ticket updates
Support equipment disposal processes

Required Skills

2-3 years of IT support experience
Intermediate hardware troubleshooting
Business-level English and Fluent Japanese
Strong communication and customer-facing skills

Job Details

■ Position Overview This position will provide L1 support for PCs, laptops, phones, and peripherals, based in the office. You will be responsible for a wide range of IT support tasks, including troubleshooting hardware and basic software, kitting, device disposal, and ticket updates. ■ Key Job Responsibilities - Respond to service requests for PCs, laptops, phones, and peripherals. - Resolve hardware and basic software issues. - Support end-users in person, via email, and over the phone. - Prepare, install, and configure devices. - Perform service tasks according to procedures. - Support equipment disposal and removal. - Log work and update tickets. - Provide feedback for technical process improvements. ■ Job Requirements - Basic technical knowledge of PCs, peripherals, and phones. - Intermediate-level troubleshooting skills. - Customer-facing skills (communication and explanation skills). - Ability to make independent decisions and solve problems based on instructions. - 2-3 years of IT support experience. - Ability to handle device disposal. - Ability to provide feedback to improve process efficiency. ■ Language Requirements - Japanese: Fluent (native equivalent) - English: Communicative level (TOEIC 735-860) ■ Working Conditions - Working Hours: 8:00 AM - 5:00 PM - Benefits: Complete social insurance, full transportation expenses, education training. - Contract Type: Contract employee for the first year, with the possibility of promotion to full-time after one year.