Director of Operations Okinawa

### Job Description We are seeking a visionary and results-driven Director of Operations to provide strategic leadership and day-to-day oversight of our comprehensive hospitality and facility operations. This executive role is the cornerstone of our guest experience and operational excellence. The successful candidate will be entrusted with the strategic mandate to ensure flawless luxury operations, embed the principles of Omotenashi in every service touchpoint, and maximize Revenue Per Available Room (RevPAR) through innovative marketing and sales strategies. You will lead a multi-disciplinary department, fostering a culture of excellence, efficiency, and continuous improvement. ### Key Responsibilities - **Strategic Leadership & Omotenashi Culture** - Develop and execute the operational strategy aligned with brand promise of luxury and exceptional service. - Champion and instill the philosophy of Omotenashi across all teams, ensuring it defines every guest interaction. - Set and monitor key performance indicators (KPIs) for operational efficiency, guest satisfaction, and financial performance. - **Revenue Optimization & Commercial Strategy** - Own the RevPAR strategy, working closely with Marketing and Sales to develop dynamic pricing, distribution, and promotional campaigns. - Lead the Marketing and Sales functions to build brand equity, drive direct bookings, and optimize channel mix. - Analyze market trends, competitor activity, and demand generators to identify revenue opportunities. - **Integrated Operations Management** - Provide executive oversight for all hospitality operations, including front office, housekeeping, food & beverage services, and guest relations. - Direct facility and building management for the entire portfolio, ensuring pristine conditions, preventative maintenance, and efficient repairs. - Oversee cash management procedures, POS systems, and financial controls within operations. - **Talent & Organizational Excellence** - Lead the recruitment, training, development, and placement of all hospitality team members. - Foster a high-performance culture through effective leadership, mentoring, and performance management. - Collaborate with HR to develop competitive compensation, retention, and engagement programs. - **Business Engineering & Governance** - Drive process and business engineering initiatives to streamline operations, enhance service delivery, and reduce costs without compromising quality. - Design, implement, and monitor robust internal control and governance systems. - Oversee the operational IT infrastructure, ensuring systems support both guest experience and back-end efficiency. - **Cross-Functional Collaboration** - Serve as the key liaison between the Operations department and Asset Management, Finance, and Executive leadership. - Ensure operational activities support overall asset value and investment thesis for each property. ### Working Hours & Benefits - Working hours: 9:00 AM to 6:00 PM (8 hours of actual work), 60-minute break. - Compensation: Executive compensation package with performance-based incentives. - Benefits: Health insurance, retirement plans, work permit/housing assistance if required. - Holidays: Saturday, Sunday, public holidays, summer vacation, year-end holidays, and annual paid leave.