Portuguese Customer Support

＜Main Duties＞ ・Multilingual customer support (no phone calls, chat only) ・Collaboration and reporting with other teams during complaint handling ・Management of remote operators ・Other related duties (translation, etc.) Working Hours Shift schedule: rotational, with Sundays always off. Schedules are provided monthly. Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break) Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). Job Requirements 【Must-Have Skills】 ● Portuguese: Native level ● Japanese proficiency at or above N2 level on the Japanese Language Proficiency Test (JLPT) ● Business-level English proficiency (TOEIC 800 or above) 【Preferred Skills】 ● Translation experience ● Work experience in a small or medium-sized business ● Experience in the cross-border e-commerce industry or customer support ● Basic knowledge of HTML ● Other language skills 【Personality】 ● Efficient thinking and execution: Ability to handle tasks quickly and independently, excellent communication skills, and office experience. ● Team player: Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals. ● IT literacy: Ability to use computers fluently for long periods of time in daily work. Also, eager to learn new tools and software to improve work efficiency. ● Global Perspective: Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics. Salary & Benefits ・270,000~Monthly (Based on previous experience and ability) ・Bonus: Twice a year (June and December) ・Salary Evaluation: Once a year ・3 Month probationary period (Salary same as above) ・Estimated salary in year 1: 3.7M JPY / Yearly ・Other Allowances: Overtime (paid by minute), Transportation allowance (up to ¥30,000/month) ・Complete social insurance (workers' compensation, employment, health, welfare pension) ・Business casual dress code ・Training system, Japanese/English lessons ・Monthly company events Holidays ・5-day workweek (Shift Schedule) ・New Year holiday (4 days), Paid leave (26 days in year 1, increasing yearly) ・Congratulatory, condolence, maternity, paternity, child care, and personal leave *Work is required on national holidays, excluding the New Year holiday.