Foreign Company Front Desk
Job Summary
As the face of a global company, you will manage front desk operations, office administration, and facility logistics while providing high-level customer service. This role involves building professional relationships with multinational clients and supporting the efficient operation of business centers. You will work in an environment that emphasizes work-life balance with minimal overtime and comprehensive professional development.
Responsibilities
- Manage front desk and guest services
- Handle office administration and contract billing
- Support community building and networking events
- Oversee facility logistics and inventory
Required Skills
- Native Japanese proficiency (JLPT N1)
- Conversational English proficiency
- Professional customer service background
- Microsoft Office suite proficiency
Job Details
### Job Description
As the "face" of a global company operating in over 120 countries, you will be responsible for a wide range of tasks, from operating the business center's front desk to building a community. You will go beyond simple reception duties and become a "base management specialist" who supports the success of businesspeople and entrepreneurs around the world.
### Specific Duties
1. **Front Reception & Guest Management (Center Presence)**
- Professionally welcome tenants and visitors with sophisticated customer service.
- Manage conference room reservations, tea service, and tenant orientation.
- Provide high-quality service to multinational clients using both Japanese and English.
2. **Office Administration (Business Support)**
- Contract administration for new tenants (issuing quotes, managing billing, and confirming contracts).
- Manage customer databases and handle inquiries.
- Request investigation and resolution in English from overseas specialist teams for IT or facility issues.
3. **Community Building & Sales Support**
- Plan and manage networking events to promote interaction within the base.
- Guide center tours and propose service plans.
- Support membership upselling and renewal procedures.
4. **Facility Management (Logistics)**
- Receive mail and parcels, manage deliveries, and control equipment inventory.
- Patrol and perform quality checks at nearby unmanned bases.
### Working Hours
- 8:30 AM - 6:30 PM (8 hours work, 1 hour break)
- Fully day shift system: No night or late-night shifts.
### Required Skills/Qualifications
- **Japanese Proficiency:** Native Level (JLPT N1) with polite business Japanese.
- **Customer Service Experience:** Practical experience in hotels, airlines, luxury brands, or secretarial positions.
- **English Proficiency:** Conversational level or above (comfortable with email correspondence and English systems).
- **PC Skills:** Proficiency in Word, Excel, Outlook, and data entry.