Taiwanese Speaking Call Center
Job Summary
The role involves providing customer support to Taiwanese clients for a cosmetics and pharmaceutical company located in Kumamoto. Employees will be trained in skincare fundamentals and communication skills to assist customers via phone, chat, and email. The position offers a clear career path toward management and training roles within the company.
Responsibilities
- Handle customer inquiries from Taiwan via phone, chat, and email
- Participate in company-wide training on cosmetics and skincare
- Provide high-quality customer service as a Pleaser
- Train junior staff as experience grows
Required Skills
- Native-level Taiwanese language proficiency
- Business-level Japanese language proficiency
- University degree
- Customer service orientation
Job Details
Job Description: After training on cosmetics, skincare fundamentals, our company's products, and customer service, you will handle inquiries from customers in Taiwan. At our company, we call the staff handling these inquiries "Pleasers." Upon joining the company, all new employees will undergo training across all job categories. After training, you will learn to empathize with customers through phone, chat, and email communication. As you grow, you will also be involved in training junior staff, expanding your scope of work. (Your main role will be handling phone calls from Taiwanese customers.)
Career Path: You can either dedicate yourself to mastering the role of a Pleaser by thoroughly engaging with customers, or develop management skills and advance to become a trainer or manager responsible for developing and managing people.
Working Hours:
- 10:00-19:00 (1-hour break)
- 13:00-22:00 (1-hour break) (shift system)
Job Requirements:
- Able to join the company on June 1, 2026
- Native-level Taiwanese
- University degree
- Enjoyment of customer service and hospitality
- Availability to work in Kumamoto
- Japanese: Business level
- Chinese Level: Native
Employee Benefits:
- Paid leave, bereavement leave, special leave, maternity/paternity leave, childcare leave, etc.
- Company dormitory (3-person room: ¥5,000/month) (1-person room: ¥15,000/month)
- Employee cafeteria, employee-only nursery/after-school care, health checkups, uniform provision, employee training trips
- Qualification acquisition support system, retirement allowance system, optional defined contribution pension plan
- Employee-only commuter bus (free), employee-only cleaning service
- Aso Uchimaki training center, gymnasium (free training gym, one-coin yoga and Pilates lessons)
- Fertility treatment support system, caregiving support system, repatriation support system
Holidays:
- 2 days off per week
- 114 days off per year
Job Contract Period:
- Full-time employment (indefinite term)
- Retirement age: 60