Hotel Front Desk Staff
Job Summary
We are seeking a proactive hotel front desk staff member in Hokkaido to provide exceptional guest service. You will handle reception duties, event planning, and operational improvements while utilizing your multilingual skills. This full-time position offers a stable environment and competitive compensation.
Responsibilities
- Manage front desk reception and guest guidance
- Plan events and improve hotel operations
- Maintain inventory and supply ordering
- Perform data entry and manage system records
- Provide staff training and supervision
Required Skills
- Business-level English, Chinese, or Korean
- JLPT N2 or higher proficiency
- Prior full-time work experience in Japan
- Previous customer service experience
- Strong communication and teamwork skills
Job Details
Job Description:
• Front desk staff duties including reception and guidance
• Event planning and improvement proposals for hotel operations
• Data entry tasks such as responding to customer reviews
• Inventory checks and ordering of supplies
• Data entry into various systems
• Staff training and guidance
Working Hours:
• 24-hour shift system
• 8 hours of work, 1 hour break
• Shift examples: 7:00-16:00, 14:00-23:00, 21:00-9:00
Job Requirements:
• Applicants must have prior experience working as a full-time employee in Japan.
• Applicants of foreign nationality must have obtained N2 certification and be motivated to obtain N1 certification.
• Applicants must be able to speak English, Chinese, or Korean at a business level.
• SPI test will be administered; the test assesses Japanese reading comprehension, answering ability, and communication skills.
• Applicants must enjoy interacting with many people and providing hospitality.
• Applicants must have experience working in a team.
• Applicants must be proactive and energetic.
• Applicants must want to utilize their language skills or be motivated to learn a language.
• Applicants must be able to act independently.
• Applicants should have experience in customer service.
English Level:
• Business Conversation Level (TOEIC 735-860)
Japanese Level:
• Business Level (JLPT Level 2 or N2)
Salary & Benefits:
• Basic Salary: ¥300,000 - ¥405,000 (Includes overtime pay for approximately 10 hours per month)
• Social Insurance: Employment insurance, workers' compensation insurance, health insurance, employee pension insurance
• Language incentive (language allowance) available (¥5,000/month to a maximum of ¥30,000/month)
• Housing allowance available (half of rent subsidized)
Holidays:
• Shift work (8-10 days off per month)
• Annual holidays: 115 days
• Paid leave: 10 days granted from the date of joining
Job Contract Period:
• Full-time employment