Data Center Operations Engineer
Job Summary
The Data Center Operations Support Engineer will perform on-site infrastructure management, hardware installation, and maintenance for a leading financial institution. This role involves tracking job tickets, ensuring compliance with data center standards, and providing performance reporting within a bilingual environment. Candidates will collaborate with a multicultural team to support physical IT operations and cabling across various data center sites.
Responsibilities
- Install, test, and maintain IT infrastructure and cabling
- Maintain data center standards and safety procedures
- Track job tickets and manage change requests
- Perform daily audits and performance reporting
- Provide hardware hands-on support for Dell, Cisco, Arista devices
Required Skills
- 1+ years of IT experience
- Business level English and Japanese (JLPT N2+)
- Knowledge of data center operations (cabling, power, cooling)
- Hardware support experience (Dell, HP)
- Ability to lift over 10kg
Job Details
Job Description:
The Data Center Support personnel will work as a member of a team to provide the following on-site services to the client:
• Install, test and maintain a wide range of IT communication infrastructures and cabling within Data Centers and Telco exchanges
• Maintain all Data Center standards, procedures, health and safety, and day to day infrastructure performance issues
• Track job tickets and agree on implementation with the Planning and Logistic specialists
• Providing daily audits and reporting about the performance level of services
• Travel to other remote data center sites for smart-hands support
• Hardware hands on support of Dell, Cisco, Arista devices
• Other related tasks that may be requested
Working Hours:
- Hours: 8-hour shifts between 07:00–22:00 (60-min break)
- Holidays: 2 days off per week (monthly shift schedule)
Job Requirements:
Applicants should have a working knowledge of the day-to-day operations procedures for management of an enterprise data center. Basic technical understanding of the various physical elements of an enterprise data center (e.g. cabling, network/server hardware, power, cooling, capacity metrics) is highly desirable.
Required Skills / Experience:
• Degree in IT-related field or 1+ years of experience working in IT related role
• Business level English and Japanese (Japanese N2 above required for non-native Japanese speakers)
• Experience or basic understanding of change management
• Robust Team Player, exposed to a multi-cultural environment
• Mature and independent with excellent communication skills
• Detail focused when completing records, tickets and supporting documentation
• Ability to lift IT equipment weighing more than 10kg
Other “Value-add” Qualifications:
• Hands-on experience with hardware platforms (i.e. Dell, HP)
• Networking certifications (CCENT, Network+)
• Linux experience
• Good level of understanding about ITIL framework
• Basic understanding of Data Center facilities
• Exposure or ability to developing and documenting operational processes
• Proficiency in handling complex IT-related projects: from writing a proposal, initiating & planning projects, to executing, monitoring/controlling projects, until and including project closure.
Benefits:
- Social Insurance
- Commuting/Transportation Allowance
- Education Training
- Holidays: Five-Day Workweek, Paid Holidays, Congratulatory or Condolence Leave, Child-care Leave, Sick Leave