Financial Administrative Concierge
Job Summary
This position involves providing high-end financial administrative and concierge services to VIP and affluent international clients. You will support account openings, asset management, and international remittances while utilizing trilingual skills in Japanese, Chinese, and English. The role is based in Minato Ward with a strict policy of zero overtime.
Responsibilities
- Manage account opening and financial documentation
- Support international remittance and compliance checks
- Provide concierge services to VIP/affluent clients
- Assist with investment product guidance and sales
Required Skills
- Trilingual fluency (Japanese, Chinese, English)
- Financial institution front-office experience
- High-end hospitality skills
- Proficiency in Excel and Word
Job Details
Position: Financial Administrative and Concierge for Wealthy Clients
Key Responsibilities:
- Account Opening and Procedure Support: Guiding non-resident and resident foreign customers through account opening processes. Verification of required documents and accurate data entry.
- Comprehensive Transaction Promotion: Guidance and contract signing support for time deposits, structured deposits, and investment products.
- International Remittance Operations: Handling procedures related to foreign currency remittances (outgoing and incoming) and verifying content based on compliance and anti-money laundering (AML) regulations.
- Concierge Services: Handling inquiries and providing high-quality customer service to VIP clients via telephone, email, and in-person interactions.
- Administrative Management: Managing customer information, preparing legal documentation, and internal group reporting.
Working Hours:
- Monday to Friday: 8:40 AM - 5:10 PM (includes 1-hour break).
Job Requirements:
- Language Proficiency: Business level or higher in Japanese, Chinese, and English (fluent in reading, writing, and speaking).
- Industry Experience: Minimum 1 year of practical experience in personal banking, front-office sales, or customer service at a financial institution.
- PC Skills: Proficiency in Excel and Word with accurate, fast typing capabilities.
- Professionalism: Exceptional hospitality and communication skills suitable for affluent clientele.
- Preferred Qualifications: Experience in airlines, luxury hotels, or high-end retail; knowledge of AML or financial products.