Data Center Operations Engineer
Job Summary
EIRE Systems is seeking a bilingual Data Center Operations Engineer to manage day-to-day data center and server room operations for a global banking client. The role focuses on maintaining infrastructure stability, security, and hardware lifecycle management in a hands-on environment. Candidates will handle incident response, capacity planning, and ensure compliance with strict security and audit standards.
Responsibilities
- Manage hardware installation and maintenance
- Handle incident response and service tickets
- Oversee inventory and asset tracking
- Ensure compliance with security and audit standards
Required Skills
- Bilingual English/Japanese
- Enterprise data center experience
- Server/Storage/Network hardware support
- Copper and fiber cabling proficiency
- ITIL and ticket system knowledge
Job Details
Job Description: Data Center Operations, Financial Services Firm.
Key Responsibilities:
- Oversee the installation, maintenance, decommissioning, and disposal of data center hardware.
- Maintain accurate and up-to-date documentation, ensuring stakeholders are informed of changes.
- Identify and implement improvements to enhance service quality, reliability, and resilience.
- Support capacity planning activities including rack space, cabling, and power management across data centers and regional server rooms.
- Monitor events and incidents, taking corrective action through to full resolution.
- Respond promptly to assigned service requests and operational tickets.
- Manage inventory, asset tracking, replenishment, and hardware ordering.
- Configure and maintain out-of-band management tools (e.g. iLO, iDRAC, CIMC).
- Ensure compliance with security, audit, safety, and environmental standards, including NIST media destruction guidelines.
- Participate in disaster recovery drills, including planned and unplanned work outside standard business hours.
- Take part in a rotating on-call schedule and provide overtime coverage as required.
- Take full ownership of all data center and server room-related tasks through to completion.
Job Requirements:
- Bilingual communication skills in English and Japanese, with strong awareness of local and cultural working practices.
- 1-3 years of experience working in an enterprise data center facility; ideally you will have experience supporting data center operations for the banking/finance industry.
- Strong practical experience supporting server/storage/network hardware (including racking mounting, patching, break-fix, connectivity monitoring, etc.)
- Experience with copper and fiber cabling standards and troubleshooting.
- Working knowledge of data center critical infrastructure (UPS, CRAC, fire suppression, electrical distribution).
- Good understanding of IT service delivery and Data Center operations management (e.g. ITIL methodology, incident/change/problem management) and disciplined ticket system usage.
- Ability to lift IT equipment weighing more than 10kg.