Key Account Manager

Key Responsibilities: ■ Business Management • Responsible for the delivery of Facility Management Services to the Client's representatives for the Japan business • To manage the onsite team operations, as the most senior person onsite for the Japan operations. • To communicate a vision for the strategic development of the Japan and wider regional account. • Maintain an Account Development Plan in conjunction with local and central operations for all services areas. • Evaluate proposed and required changes to services identifying financial, personnel and operational performance implications prior to confirmation and implementation of service changes and manage change process as appropriate. • Ensure that the IFS team successfully completes scheduled activities and provide prompt and robust response to no planned activities in line with agreed Statement of Work. • Manage ongoing innovations for improved productivity • Ensure the required work, standards and financial targets are achieved in all services • Locally lead any ISO Quality Management System activities, ensuring Service Excellence is maintained • Support continuous development of maintenance strategy in line with, "Business Focused Maintenance" techniques. ■ Client Relationship • Maintain the relationship framework for the account to ensure working relationships at all levels of the business are in place and effective • Promote quality client communications • Provide proactive feedback to client in areas of cost control, work scope, innovative improvements and additional services • Ensure client issues are dealt with effectively at the appropriate level • Check that all quality matters are being treated in a timely and professional manner as required • Attend client meetings, have good knowledge of site operations, encourage active improvements & provide feedback to clients ■ Employee Engagement • Implement performance management systems and conduct regular appraisals and reviews with managers and supervisors • In conjunction with the country management, lead all team performance development matters, including disciplinary actions, if required. • Team building by active participation and encouragement of staff input • Ensure appropriate procedures are in place for the recruitment and selection of staff taking active part in the recruitment of key staff • Identify and monitor training requirements of supervisors, staff and suppliers • Ensure appropriate procedures are in place to identify the development needs of team through observation and appraisal ensuring these are met through appropriate training and development activities • Develop the senior leadership team for the account ensuring succession plans are in place ■ Health Safety and Environment • Responsible for total adherence to the HSE principles and programs in operations ensuring in Japan • Maintain a reporting procedure for accidents and near misses • Maintain a communication network to raise Health & Safety issues • Ensure, with the leadership team that Risk Assessments for all tasks are implemented and communicated effectively • Develop a safety culture within the Japan operations and support the wider account to establish a secure and safe environment • Ensure initiatives and programs are implemented across the region to ensure the nominated energy saving targets are achieved Job Requirements: ■ Required Qualifications • Experience in facility management/office operations/general affairs • Experience in a foreign-owned company or BPO environment • Client-facing experience • Experience in revenue/expense management and KPI management • Experience in organizational management • Business-level English skills • Japanese: Native level (N1 or higher) • Must possess a work permit in Japan • Basic MS Office skills (Outlook, Word, Excel, PowerPoint) ■ Preferred Qualifications • Experience in IFM (Integrated Facilities Management) • Experience in data centers and critical facilities • Knowledge of ISO/HSE • Experience in promoting sustainability • Experience in managing multinational teams