Customer Success Operator
Job Summary
This role involves providing service information, usage suggestions, and license management for an automotive industry information platform. Responsibilities include engaging with new and existing corporate users through online or in-person meetings to promote service awareness. Candidates are expected to possess corporate sales or support experience alongside fluent English and native Japanese proficiency.
Responsibilities
- Provide service information and usage methods to new users via meetings.
- Manage license slots and propose contract expansions to existing customers.
- Promote service awareness and registration for large contract companies.
Required Skills
- Corporate sales or support experience in any industry.
- Experience handling customer inquiries via phone and email.
- Fluent English (TOEIC 865+) and Native Japanese level.
Job Details
Job Description ◇ Providing service information and suggestions for usage methods to new users, including companies and users who have recently joined, and other service information (in-person meetings; currently, online meetings are the norm for overseas Japanese companies, but visits are also made for companies in and around Tokyo). ◇ Providing information on available license slots to existing customers, proposing user changes, and suggesting expansion of contract slots. ◇ Promoting service awareness and registration for large contract companies with no user limits. 【Recruitment Background】 Organizational Expansion Working Hours • 9:00 AM - 5:30 PM (Scheduled working hours: 7 hours 30 minutes) • Break time: 60 minutes • Overtime work: Yes • Overtime hours: Company-wide average 22 hours/month Job Requirements [Required Qualifications] * Corporate sales/support experience (any industry) * Experience handling customer inquiries via phone and email [Ideal Candidate Profile] * Someone who can conduct business with passion with companies and people worldwide (someone who can set their own goals and act proactively) * Someone who can understand customer needs and propose necessary services in a timely manner * Someone who can always embrace change and move forward within it (challenging individuals are highly welcome) English Level Fluent (TOEIC 865-) Japanese Level Native Level Other Salary Description Annual Salary: ¥480,000 - ¥650,000 (Monthly Salary) * ¥281,250 - ¥406,250 (Includes fixed allowances) ┗Monthly Basic Salary: ¥206,139 - ¥297,433 ┗Fixed Overtime Allowance/Month: ¥75,111 - ¥108,817 (Fixed overtime hours: 45 hours/month) Overtime pay for hours exceeding this will be paid separately. * Bonus: Yes (Twice a year) * Salary Increase: Yes (Once a year) * Commuting Allowance: Yes * Commuting Allowance Details: Fully paid ■ Employee Benefits * Comprehensive Social Insurance * Retirement Allowance System: Yes (Defined Contribution Pension, Lump Sum: 2 systems available) * 3 Major Illness Insurance [Fully Company-funded] - DLBenefit by WELBOX available * Employee Stock Ownership Plan Holidays [Explanation of Holidays] • Complete two-day weekend (Saturday and Sunday) • National holidays • Summer vacation (5 days) • Year-end and New Year holidays (6 days) December 29th to January 3rd • Paid leave: 10 to 20 days (Number of days granted after 3 months of employment) [Annual Holidays] 121 days Job Contract Period Full-time employee (no fixed term) 6-month probationary period (no change in working conditions during the probationary period) Nearest Station Minato Ward (Nearest station: Roppongi Station, directly connected)