Korean Inside Sales
Job Summary
You will be responsible for overseeing the Korean Inside Sales organization, managing strategy, team performance, and driving global business expansion. The role involves significant autonomy in scaling the team from 1 to 10, designing KPIs, and collaborating with marketing and field sales. We are looking for an experienced professional with native-level Korean and business-level Japanese to lead our overseas market penetration.
Responsibilities
- Oversee and manage the Korean Inside Sales organization and team members
- Design, track, and manage KPIs, CRM/SFA processes, and weekly/monthly goals
- Recruit, onboard, and train Korean IS members and contractors
- Collaborate with Field Sales and Marketing to maximize lead pipeline and quality
- Plan and execute local lead generation activities and market needs research
Required Skills
- Native-level Korean
- Business-level Japanese
- 1+ year experience in corporate sales or inside sales/telemarketing
- Team management or project leadership experience is a plus
Job Details
■ Job Description
You will be responsible for overseeing the Korean IS organization, with significant autonomy over everything from strategy planning and team management to FS/marketing coordination.
[IS Organization Management & Numerical Management]
- Design and progress management of KPIs such as call volume and conversion rate
- Design and numerical management of processes using CRM/SFA
- Design rules for lead screening and prioritization
- Set weekly/monthly goals and manage team meetings
[Member Management & Training]
- Recruitment and onboarding of Korean IS members (including contractors)
- Establishment and enhancement of member training systems (talk scripts, training design, etc.)
- Management of member behavior and motivation
- Design for delegating authority for management tasks to contractor members
[FS & Marketing Collaboration]
- Design for handing off leads to FS after conversion
- Collaboration with marketing regarding lead supply and quality
- On-site lead acquisition activities such as exhibiting at trade shows (short-term business trips may be required)
- Market needs research in Korea and feedback to the entire company
■ Mission
Oversee the Korean Inside Sales (IS) organization and maximize the pipeline.
• Oversee the Korean IS organization, including recruitment, setup, and management of outsourced members.
• Maximize the volume and quality of business negotiations in Korea, and design and implement KPIs.
• Establish and enhance the training system for outbound sales members.
• Maximize the pipeline through collaboration with the Field Sales (FS) / Marketing teams.
• Plan and execute local lead generation activities, such as exhibiting at trade shows.
Working Hours
[Working Hours] Flextime System
* Core Time: 9:00 - 16:00
* Flexible Time: 5:00 - 22:00 (excluding the above core time)
* Standard Working Hours per Day: 8 hours
* Break: 1 hour
* Overtime: Yes
[Remote Work] Possible (up to 2 days per week)
Job Requirements
Required Skills
* Native-level Korean
* Business-level Japanese
* Practical experience in corporate sales or telemarketing/inside sales (1 year or more)
* Any product is acceptable
Preferred Skills
* Experience in corporate sales or inside sales targeting Korean companies
* Management experience, including managing team members' performance metrics (including contract members)
* Experience leading teams or projects