Rental Office Sales Director

Key Responsibilities: 1. P&L Ownership & Commercial Results • Fully accountable for regional revenue, profitability, and cost performance. • Deliver month-on-month growth across all brands and locations. • Optimize pricing, promotional activity, and sales strategy. • Use data to improve occupancy, retention, and EBITDA. 2. Sales Leadership • Lead regional sales performance across new sales, renewals, and upsell. • Manage SDs and ASMs for strong pipeline discipline and conversion. • Execute regional campaigns, broker strategies, and B2B outreach. • Ensure consistent qualification, tours, proposals, and CRM quality. 3. Operations Excellence • Lead ODs and CMs to ensure center standards meet IWG expectations. • Maintain excellence in workspace readiness, service delivery, and compliance. • Oversee billing, move-ins/move-outs, and onboarding quality. • Improve operational efficiency while protecting service performance. 4. Customer Experience & Retention • Drive high NPS across the region. • Implement structured retention strategies to reduce churn. • Monitor feedback, solve issues quickly, ensure escalations are handled. • Foster a strong customer-first culture. 5. People Leadership & Culture • Lead and develop multi-layer teams. • Manage recruitment, training, performance, and succession. • Build accountability and continuous improvement. • Develop future leaders across SD/OD/ASM/CM/CA levels. • Ensure KPI understanding and delivery across all roles. 6. Market Intelligence & Strategy • Analyze market trends and competitive landscape. • Build relationships with brokers, landlords, and corporate clients. • Identify growth opportunities and strengthen competitiveness. • Adjust strategy according to business and market needs. Working Hours: 9:00-18:00 (8 hours working) Job Requirements: Required Skills & Experience • 10+ years multi-site leadership experience. • Strong P&L and commercial management capability. • Experience managing both sales and operations. • Strong B2B sales and customer management background. • Business Japanese; business English. • Strong analytical and leadership capabilities. • Able to travel frequently within Japan. Leadership Attributes • Strategic, confident, resilient. • High integrity and strong problem-solving. • Customer-centric with strong operational discipline. • Able to execute both short-term and long-term strategy. English Level: Business Conversation Level (TOEIC 735-860) Japanese Level: Business Level (JLPT Level 2 or N2) Benefits: • Social Insurance • Commuting/Transportation Allowance • Holidays: Complete two-day weekend (Saturday, Sunday, and public holidays) • Paid leave: 124 days off per year • Contract: Full-time employee