Overseas CRM Specialist

Job Description At a regenerative medicine clinic that leads the world in stem cell therapy, you will be responsible for serving patients and clients from Indonesia and other ASEAN countries, as well as Europe, the Americas, and other English-speaking countries. 💡Attractions of this position ■ Opportunity to learn cutting-edge medicine: You will be involved in the cutting edge of regenerative medicine business at "HELENE BioMed Group," a world leader in stem cell therapy. ■ Fully utilize your trilingual strengths: You will have the rewarding opportunity to support clients from around the world, including ASEAN countries, Europe, and the Americas, using your proficiency in Indonesian, English, and Japanese. ■ First-class, high-end customer service skills: You will gain experience in first-class customer support and hospitality through interpretation and CRM for affluent and international clients visiting the clinic. [Specific Job Responsibilities] ■ Inquiry Handling (CRM Operations): Handling inquiries from overseas customers via email and various social media platforms, and providing counseling support. ■ Interpretation Services for Patients Visiting the Clinic: Providing interpretation services for patients visiting from overseas (acting as a bridge between doctors/staff and patients). ■ Other Support Duties: Administrative tasks related to customer relationship management (CRM) and various support tasks within the department. Working Hours 10:00 AM - 7:00 PM (including a 1-hour break) Fixed hours from Monday to Friday (weekends and public holidays off) Two days off per week *Generally, you will be required to work in the office. Job Requirements [Required Qualifications] * Above [Level] * Japanese N1 level * Advanced English level * Fluent Indonesian level * 3+ years of professional work experience [Preferred Qualifications] * Experience in medical interpretation * Customer support/customer service experience * Sales experience * CRM experience ■ You can gain top-notch customer service experience at a cutting-edge medical clinic. Half of our employees are foreign nationals, creating a truly global environment. Salary & Benefits Monthly salary: ¥290,000 - ¥330,000 Annual income: ¥4,500,000 - ¥5,000,000 (Theoretical annual income including incentives) Bonus: Yes, Salary increase: Yes * Social insurance: Comprehensive social insurance coverage [Benefits] * Commuting allowance * Monthly meal allowance * Company socializing allowance * Water server available * Probationary period: 3 months Holidays Complete two-day weekend (Saturday, Sunday, and public holidays off) Bereavement leave Winter holidays Summer holidays Paid leave