Global Support Roles

Job Description 🏙️ World-Class Corporate Projects x Utilize Your Japanese Skills for a High-Standard Life Abroad in Your Dream Country, Malaysia! 【New Graduates & No Experience Necessary】 World-Class Corporate Projects x Utilize Your Japanese Skills for a High-Standard Life Abroad! Multiple positions available with monthly salaries ranging from 300,000 to a maximum of 550,000 yen! All positions include ✈️ free airfare + 🏨 hotel accommodation + 🛂 visa support! Want to take on a new challenge in Malaysia, a country abroad, in an environment where people of all generations can thrive? "I want to work abroad using English." "I want to live in Malaysia with its warm climate." Common appeal: Gain international experience in a multinational team + the satisfaction of supporting a global brand! 【Job Title】 Available Positions Choose from projects with world-renowned clients! (※Multiple positions can be applied for simultaneously. Selection will be conducted one position at a time.) 1. Chat Support - European Mobile Game Company (No phone calls, chat and email only) 2. Chat Support - American PC Game Company (No phone calls, chat and email only) 3. Healthcare-related (Customer Support) (Swiss-based global company, stable high salary, high social contribution) 4. Frontend (IT/Engineer) (Frontend for advertising-related work at a major US search company) [Job Description] Japanese user support primarily via phone, email, and chat (some positions have technical elements) 1,2. Chat Support - Game Company Handling inquiries from Japanese users enjoying games (login issues, account issues, billing methods, etc.). There is also time for playing games. 3. Swiss-based Global Healthcare-related Support Supporting Japanese users of a European medical device manufacturer. Contributing to society through meticulous medical support! English conversation level or higher is required. 4. Frontend Engineer Provides technical support to Japanese companies (small to large) using advertising services. Approximately 6 support requests per day (approximately 45 minutes each), requiring polite and clear communication. Explains and guides non-engineers through the meaning and role of HTML, CSS, PHP, and JavaScript code to solve problems. [Relocation and Living Support] *Peace of mind even for first-time overseas employees (Comprehensive support eliminates worries!) - One-way airfare provided (Company covers transportation costs to Malaysia) - Hotel accommodation (2 weeks) support (Covers accommodation during the housing search period after arrival) - Airport transfer included (Smooth transfer from Kuala Lumpur Airport to the hotel) - Work visa acquisition support - Bank account opening support [Insurance and Benefits] - Medical insurance (Major insurance provider, medical expense subsidy available) - Other: Comprehensive benefits including sick leave, hospitalization leave, EPF/SOCSO (Social Security), and more than just legal requirements. Working Hours 8:00 - 17:00 Job Requirements [Required Qualifications] Native Japanese speaker (New graduates and those with no experience are welcome! We hire around 10 new graduates every year.) Education - University graduate: New graduates and those with no experience are welcome. Positions available. - High school graduate: 7+ years of relevant work experience (due to visa requirements). Language - Basic: Japanese + English conversational level - Partial: Business level English preferred Experience - Customer support, call center, and sales experience welcome (we actively hire those with no experience!) - Basic computer skills (typing, Office, etc.) are sufficient. Desired Candidate Profile - Those who want to work in an international environment with multinational team members - Those with a strong sense of hospitality who want to do work that makes customers happy - Those who want to advance their careers and receive salary increases quickly - Positive individuals who enjoy new challenges Working Hours: To be discussed during the interview - Two days off per week - Paid leave: 15 days - Sick leave: 14 days - Malaysian public holidays + substitute holidays