English CX Leader
Job Summary
As a Customer Experience (CX) Leader, you will oversee the quality assurance and multilingual debugging for a globally renowned game project in Nagoya. You will lead English-speaking testing teams, manage project profitability, and serve as a key bridge between overseas offices and development teams. This role requires a balance of leadership, game industry passion, and strong bilingual communication skills in English and Japanese.
Responsibilities
- Formulate debugging strategies and manage test plans
- Lead and manage multilingual English-speaking testing teams
- Collaborate with overseas offices on bug reporting and Q&A
- Manage project profitability and resource allocation
- Create progress reports and lead client meetings
Required Skills
- Practical Customer Support experience
- Leadership or team management experience
- Fluent English (TOEIC 735+) and Japanese (N1)
- Strong passion for the gaming industry
- Project numerical management (P&L)
Job Details
### Job Description
As a Supervisor (SV) solely responsible for quality assurance of a globally renowned IP, you will lead the following missions:
**【Global QA Project Management】**
・Debugging Strategy Formulation: Planning and managing the progress of test plans tailored to overseas specifications and multilingual deployments.
・Overseeing the Multilingual Debugging Team: Managing English-speaking testers. Leading the team while maintaining the LQA (Language Quality Assurance) perspective that does not disrupt the world view.
・Improving the Quality of the Nagoya Office: Actively working as a core member of the office, from identifying team issues to implementing improvement measures.
**【Global Client Negotiation】**
・Direct Collaboration with Overseas Offices: Bridging tasks such as bug reporting in English, technical Q&A with development teams, and schedule adjustments.
・Revenue and Resource Management: Managing project profitability (costs and profits), proposing efficiency improvements, and negotiating man-hours with clients.
・Reporting: Creating progress reports for clients and conducting regular meetings (in English and Japanese).
### Working Hours
・10:00 AM - 7:00 PM (60-minute break)
・Overtime: Approximately 10-20 hours per month
### Job Requirements
【Required Conditions】
・Practical experience in customer support (any industry)
・A passion for playing games (understanding players' pain points)
・Leadership experience or experience leading a team OR practical experience in game CS
【Preferred Conditions】
・Experience as a Supervisor (English support) in game projects
・Experience in project numerical management (sales and profit/loss)
### Language Requirements
・English: Business Conversation Level (TOEIC 735-860)
・Japanese: Fluent (JLPT Level 1 or N1)
### Salary Details
・Expected Annual Salary: ¥4,040,400 - ¥6,006,000
・Monthly Salary: ¥336,700 - ¥500,500
・Basic Salary: ¥291,200 - ¥432,860
・Fixed Overtime Pay: ¥45,500 - ¥67,640
・Transportation Allowance: Up to ¥50,000 per month
### Benefits
・Comprehensive Social Insurance
・Employee Stock Ownership Plan
・Qualification Acquisition Support (Up to ¥50,000)
・Retirement Allowance (Corporate Defined Contribution Pension Plan)
・Remote work available (depending on assignment)
・Side job system (conditions apply)
・120+ Annual holidays, Paid leave, Childcare/Maternity/Family care leave