VIP Customer Service Manager

Job Description • Team management and operation • Collaboration with department managers and thorough reporting, communication, and consultation with department heads • Task management for team members • Preparation and presentation of meeting materials for internal and external parties • Participation in client meetings and internal meetings as a manager Working Hours 8 hours of work between 17:00 and 9:00 (5 days a week, including weekends and holidays) Fully remote/work from home No overtime Job Requirements • Excellent communication skills • Experience in people management • Proficiency in MS Office tools (Word, Excel, PowerPoint) • English skills (CEFR B2 level *TOEIC 750 or higher is a guideline) • Understanding of KPIs and ability to interpret data • Experience in the PDCA cycle • Knowledge and experience of LSS • Experience in continuous communication and relationship building with clients • Experience working at a BPO company • Excel (macros, VBA) English Level Business Conversation Level (TOEIC 735-860) Japanese Level Native Level Other Salary Description • Basic Salary (Monthly): ¥550,000 Salary increase available (according to the regulations of the assigned project) *Calculated with night shift premium pay after 10 PM (Including night shift premium, monthly salary is approximately ¥610,000) *Overtime pay is paid separately ■Overtime allowance (fully paid) ■Comprehensive social insurance (health insurance, employee pension, employment insurance, workers' compensation insurance) ■Annual salary increase ■Employee referral program (bonus payment) ■Free English learning program ■Implementation of ANPIC safety confirmation system ■Continued service bonus system (¥10,000 after 6 months of employment / ¥10,000 after 3 years of employment, etc.) ■Health checkup (half-day paid leave granted) ■Dress code/hairstyle and hair color are flexible ■Online and offline events held regularly Holidays • Two days off per week (8-9 days off per month depending on shift) *Subject to certain conditions ■ Paid leave ■ Special leave Spouse's childbirth attendance leave Marriage leave Funeral leave ■ Maternity leave and childcare leave (both have been taken/returned to work) ■ Caregiving leave ■ Nursing leave ■ Menstrual leave ■ One day of special leave per month for those with a disability certificate Job Contract Period Contract employee or full-time employee