Japanese Customer Support Projects

Date PostedMay 18, 2026LocationMalaysiaCompanyTDCX Malaysia Sdn BhdSalaryJPY 270,000-540,000Typecustomer service - customer support sales/ae - customer success/client success

Job Summary

TDCX Malaysia is hiring for various global projects requiring native Japanese speakers to provide customer support, sales, and technical assistance. The roles offer a comprehensive relocation package including airfare, accommodation, and visa support. Candidates will work in a multicultural, international environment with opportunities for professional growth and performance-based incentives.

Responsibilities

Provide customer support via phone, email, and chat
Assist with technical inquiries and troubleshooting
Execute inside sales strategies for cloud products
Manage advertising service support for corporate clients

Required Skills

Native level Japanese
Conversational English
Basic computer literacy
Strong communication and hospitality skills

Job Details

【Job Description】 Japanese user support primarily via phone, email, and chat (some positions have technical elements). 1. Global Healthcare-related Support (based in Switzerland) Supporting Japanese users of a European medical device manufacturer. Contributing to society through meticulous medical support! English conversation level or higher is required. 2. Chat Support - European mobile game company Handling inquiries from Japanese users enjoying mobile games (login issues, account issues, billing methods, etc.). 3. Inside Sales (Sales) Sales of cloud-related products/services targeting the Japanese market. High incentives are a notable feature. 4. Frontend Engineer Providing technical support to Japanese companies using advertising services. Explaining the meaning and role of HTML, CSS, PHP, and JavaScript code in a way that non-engineers can understand, guiding them through the process, and resolving problems. [Relocation and Living Support] - One-way airfare provided - Hotel accommodation (2 weeks) support - Airport transfer included - Work visa acquisition support - Bank account opening support [Insurance and Benefits] - Medical insurance - Sick leave, hospitalization leave, EPF/SOCSO [Required Qualifications] - Native Japanese speaker - University graduate (new graduates welcome) or High school graduate with 7+ years of relevant work experience - Japanese (Native) + English (Conversational level) - Basic computer skills (typing, Office, etc.)