IT Career Entry Position
Job Summary
This is an entry-level IT role for individuals looking to start a career in the technology industry. Candidates will begin with comprehensive on-the-job training in customer support. After initial training, employees can progress into various paths such as project management, product planning, marketing, or sales.
Responsibilities
- Receive on-the-job training in customer support
- Handle client inquiries and troubleshooting
- Participate in tool setup and problem proposal
- Transition into specialized roles like PM, Sales, or Marketing
Required Skills
- Business-level Japanese (JLPT N1)
- Fluent English (TOEIC 865+)
- Previous work experience in Japan
- Strong aptitude for IT-related fields
Job Details
Job Description
We offer open positions, proposing the most suitable role based on your experience and aspirations. Upon joining, you will receive on-the-job training (OJT) in customer support. Afterward, you can pursue a wide range of career paths, including: Project Manager, Customer Success, Sales, Marketing, Product Planning, and Product Manager. This position is the 'first step' in building a career in the IT industry.
Steps after joining
We have a step-by-step onboarding program in place to help you succeed even without prior experience.
1. Basic Skills Acquisition through Tutorials: Classroom training to learn the basic functions and concepts of our company's tools.
2. Gaining Knowledge and Experience While Working in Customer Support: Handling inquiries under the support of senior colleagues, managing clients, and troubleshooting.
Career Paths After Graduating from Customer Support
- Customer Success (Proposing solutions to existing customers/upselling)
- Project Manager (Requirements definition/progress management)
- Product Planning/Configuration Specialist
- Marketing/PR
- Sales
Working Hours
- 5 days a week (Monday to Friday)
- 9:30 AM to 6:30 PM (1-hour break), 8 hours of actual work
- Flexible working hours available (core time 10:00 AM to 5:00 PM / 8 hours of work per day)
Job Requirements
- Work experience in Japan
- Experience using both Japanese and English in a business setting
- Knowledge, aptitude, and strong interest in IT-related fields
- English Level: Fluent (TOEIC 865-)
- Japanese Level: Fluent (JLPT Level 1 or N1)
Preferred qualifications
- Experience completing projects while involving teams and stakeholders
- Experience at a development company or SIer, etc.
- Web director experience
- Coding skills
- Experience managing multiple projects concurrently
- Experience working in a venture/growth-phase organization
Salary & Benefits
- Monthly salary: ¥291,000 - ¥375,000
- Complete social insurance coverage
- Holidays: Complete two-day weekend (Saturday and Sunday), Public holidays, Summer vacation, Year-end and New Year holidays, Annual paid leave, Special leave
- Job Contract Period: Full-time employee (Trial period: 3 months)
- Nearest Station: Yokohama Station