Overseas Customer Success Lead

■ Job Description (Candidate for Head of Overseas Customer Success) ① Building Organizational Strategies and Structures for Overseas Expansion - Formulating medium- to long-term strategies and developing key performance indicators (KPIs) to accelerate growth - Designing reproducible workflows with an eye on organizational expansion ② Standardizing Implementation and Retention Support - Creating a system to deeply integrate "Translead CRM" into overseas customer operations - Establishing implementation processes to prevent churn and ensure continued use ③ Product Planning Based on Customer Feedback - Structuring on-site challenges and proposing functional improvements and new features to the development department - Participating in the product roadmap to enhance market competitiveness ④ Driving Revenue Maximization - Improving contract renewal rates through sales collaboration and building customer management systems - Implementing measures to prevent cancellations and leading proposals for additional contracts and higher-tier plans *Job description may change in the future. Details will be provided during the interview. Working Hours • 5 days a week (Monday to Friday) • 8:30 AM to 5:30 PM • Break time: 60 minutes • Overtime: Yes (approximately 30 hours per month) Job Requirements [Required Qualifications] * Practical experience in customer negotiation and problem-solving for IT/intangible products (1 year or more) * Ability to drive improvement by implementing PDCA cycles based on data * Basic PC skills (CRM/Excel/Google Workspace, etc.) [Preferred Qualifications] * Customer success experience for SaaS or IT products * Experience at a startup or venture company * Experience in proposing product improvements and managing projects [Ideal Candidate Profile] * Ability to adapt flexibly to rapidly changing environments (IPO, new business development, etc.) * Japanese Level: Business Level (JLPT Level 2 or N2) * Malay Level: Native Level Salary Description * Annual salary: ¥4,200,000 - ¥8,500,000 * Monthly salary system * Includes fixed overtime of 45 hours/month * Bonus: Yes (twice a year) * Salary increase: Yes (twice a year) * Transportation allowance: Yes Employee Benefits * Comprehensive social insurance * Company-provided PC/mobile phone * On-site company cafeteria service * Water dispenser * Stock options Holidays • Complete two-day weekend (Saturday and Sunday) • Public holidays • Year-end and New Year holidays • Bereavement leave • Paid leave • Maternity/Childcare leave [Annual holidays] 125 days Job Contract Period Full-time employee; 3-month probationary period (no change in conditions)