Japanese English Activity Staff
Job Summary
The Activity Staff creates memorable guest experiences by emceeing events and promoting a vibrant onboard atmosphere. This role requires a natural performer who can deliver personalized service using company applications and protocols. Candidates must be fluent in both English and Japanese to engage guests effectively across diverse itineraries.
Responsibilities
- Emcee key activity and entertainment programming
- Create and host engaging guest events
- Deliver personalized service using MedallionClass products
- Maintain high standards of safety and sanitation
Required Skills
- Fluent in English and Japanese
- Professional emceeing and stage hosting experience
- Strong communication and public speaking skills
- Hospitality operations knowledge
Job Details
Job Description
- The Activity Staff is responsible for creating lasting memories by consistently delivering a guest-centric product experience that aligns with brand standards and health and sanitization protocols.
- They create positive connections, emcee key activity and entertainment programming, and support a guest and teammate-centric culture that increases Net Promoter, profitability, Service Excellence, and drives a safe and healthy environment in accordance with HESS protocols.
- As a natural performer, they create, host, train, promote, emcee, and assist all activities and events, creating an engaging and entertaining experience for guests.
- They embrace MedallionClass products, services, and applications to identify guests and deliver exceptional, personalized service. They are accountable for consistent product delivery and apply the Service Excellence philosophy.
- They collaborate with onboard teammates to provide reliable information and updates to deliver an outstanding guest experience.
- They provide a positive first impression to guests through a warm, welcoming greeting, maintain the company's standard, and comply with fleet safety regulations in accordance with HESS protocols.
- They own their experience area and support the development, implementation, and execution of initiatives in alignment with the Entertainment leadership team. They anticipate and take ownership of guest needs and requests, demonstrate responsibility, authority, and accountability in all performance areas, and actively learn and answer questions on product, policy, demographic, itinerary, and port information.
- They arrive at events at least 15 minutes early to ensure efficient setup and engage with guests, and prioritize performance standards set out by the Cruise Staff Tier Program. They responsibly use consumable items and maintain assigned equipment clean and in good condition.
Job Requirements
- Candidates for the role of Activity Staff must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same.
- Candidates must have stage level hosting or emcee experience in both English and Japanese languages.
- Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities. Furthermore, they must exhibit a clear understanding of the importance of offering a diverse range of activities that cater to the varying interests and abilities of participants.
- The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing.
- English Level: Business Conversation Level (TOEIC 735-860)
- Japanese Level: Fluent (JLPT Level 1 or N1)