Customer Service Game Company
Job Summary
We are seeking a customer service representative to manage inquiries from game users at a major gaming company. Responsibilities include responding to user inquiries via email and phone, escalating issues to relevant departments, and analyzing support statistics. This role is ideal for those with office experience and provides an opportunity to utilize English or Chinese language skills.
Responsibilities
- Respond to user inquiries via email and phone
- Escalate issues to relevant departments
- Analyze support information statistics
- Perform back-office administrative tasks
Required Skills
- Proficiency in Microsoft Office (Excel/Word)
- Minimum 1 year professional work experience
- Native Japanese level
- English or Chinese skills are a plus
Job Details
Job Description: We are looking for someone to handle inquiries from game users in our Customer Service department! Main duties include:
- Responding to user inquiries via email and phone
- Escalating inquiries to the appropriate departments depending on the content
- Collecting and analyzing various support information statistics
- Other back-office administrative tasks related to customer support
Working Hours: 10:00 AM - 6:00 PM (1-hour break, 7 hours of actual work)
Job Requirements:
[Required Conditions]
• Experience using Office (Excel/Word) in a professional setting
• At least one year of professional work experience
*Experience in call centers, customer service, or customer interaction is a plus!
[Skills that can be utilized]
English, Chinese *While required, there will be opportunities to utilize these skills!
Japanese Level: Native Level
Salary Details:
Comprehensive social insurance, paid leave, full reimbursement of transportation expenses (according to company regulations), visa support.
Holidays: Saturdays, Sundays, holidays
Job Contract Period: Temporary staff (fixed-term contract)
Nearest Station:
Tokyo Station (JR lines, Tokyo Metro Marunouchi Line): Approximately 2 minutes on foot
Kyobashi Station (Tokyo Metro Ginza Line): Approximately 10 minutes on foot
Nihonbashi Station (Tokyo Metro Ginza Line, Tozai Line, Toei Asakusa Line): Approximately 12 minutes on foot