Hotel Front Desk Staff
Job Summary
We are seeking customer-oriented individuals for nationwide hotel front desk positions in Japan. The role involves managing front desk operations, reservation administration, and basic hotel facility management. Candidates should have a background in customer service and professional Japanese language proficiency.
Responsibilities
- Manage front desk check-in/out and guest inquiries
- Handle reservation management and administrative correspondence
- Monitor hotel safety and cleanliness through regular patrols
- Coordinate with cleaning staff and manage lobby amenities
Required Skills
- 3+ years customer service experience
- Business-level Japanese (JLPT N2 or higher)
- PC proficiency in Japanese
- Strong communication and organizational skills
Job Details
1. Front Desk/Reception Duties (The Core of Customer Service)
As the "face of the hotel," these duties involve direct contact with guests.
- Check-in/Check-out: Check-in procedures, handing over room keys, and accounting (including assisting guests with using the automatic payment machines).
- Information: Providing information about hotel facilities, introducing nearby tourist spots and restaurants, and providing transportation information.
- Equipment Rental/Management: Handing over rental equipment such as humidifiers and irons.
- Cloakroom Duties: Luggage storage before and after guests' stays.
2. Reservation/Administrative Duties (Behind-the-Scenes Operations)
Primarily involves data entry on a computer and correspondence via phone and email.
- Reservation Management: Accepting reservations via the internet or phone, and entering data into a computer.
- Revenue Management (Partial): Room assignments based on reservation status and preparing for the next day's reservations.
- Inquiry Handling: Responding to accommodation inquiries via phone and email, and coordinating group reservations.
- Review Responses: Responding to customer reviews submitted on hotel reservation sites.
3. Hotel Management/Team Management
- Hotel Patrols: Regularly patrol the hotel to check safety and cleanliness.
- Amenity Replenishment: Organizing the amenity bar in the lobby and the equipment around the front desk.
- Staff Coordination: Handing over responsibilities when shifts change, giving cleaning instructions to cleaning staff, and checking on their progress.
Working Hours:
- Early Shift: 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM
- Late Shift: 1:00 PM - 10:00 PM / 2:00 PM - 11:00 PM
- Night Shift: 10:00 PM - 7:00 AM / 11:00 PM - 8:00 AM
(8-hour work schedule, shift system)
Job Requirements:
- 3+ years of customer service experience (part-time work acceptable!)
- Ability to type on a PC in Japanese
- Ability to write in Japanese
- Ability to meet hair color standards
- Japanese Level: Business Level (JLPT Level 2 or N2)
- Preferred: English and Chinese (business level or higher)
Benefits:
- Full transportation expenses covered
- Bonuses paid twice a year (Average bonus: ¥1,563,000)
- Training program available
- Salary increases based on performance
- Company hotel discounts and employee stock ownership plan
- Retirement benefits and maternity bonuses available
- Corporate pension and DC plan
Holidays:
- 8 days or more per month (110 days a year)