Application Support Engineer
Job Summary
We are seeking 2-3 engineers to support critical insurance applications running on Microsoft Azure. The team will be responsible for application monitoring, incident response, recovery support, and operational coordination. You will ensure high availability and service continuity through proactive monitoring and effective shift management.
Responsibilities
- Monitor Azure AKS applications and infrastructure
- Perform incident response and initial troubleshooting
- Coordinate with personnel during service incidents
- Provide status reports and incident notifications
- Participate in 24/7 shift work rotation
Required Skills
- Japanese (JLPT N3+)
- Azure (AKS, Cosmos DB, Application Insights)
- Datadog monitoring and alert management
- Cloud operations and incident management
- Insurance industry domain knowledge
Job Details
Responsibilities:
• Monitoring applications and infrastructure running on Azure AKS.
• Responding to alerts and performing initial troubleshooting and recovery.
• Coordinating with application and platform personnel during incidents.
• Providing timely status reports and incident notifications.
• Participating in shift work, including night and weekend support.
• Supporting the continuous improvement of monitoring and operational processes.
Team Structure:
• The support team consists of 2-3 engineers, one of whom is a lead support engineer responsible for team coordination, scheduling, and support shift management.
Job Requirements:
• Japanese language proficiency (JLPT N3 or higher).
• Experience using Azure services, including AKS, Cosmos DB, and Application Insights.
• Practical experience in monitoring and alert management using Datadog.
• Understanding of cloud operations, incident management, and production environment support.
• Knowledge or experience in the insurance industry is a plus.