Logistics Systems Customer Support
Job Summary
You will be responsible for the maintenance and troubleshooting of logistics systems for automated warehouses. The role involves acting as a bridge between overseas customers and domestic manufacturers through phone, email, and chat support. Approximately 30% of the work requires English communication, while the remaining 70% involves domestic support operations.
Responsibilities
- Troubleshoot logistics systems via phone/email/chat
- Provide translation and interpretation for overseas clients
- Coordinate with manufacturers to identify technical issues
- Supervise on-site operations
- Maintain high-level communication with internal teams
Required Skills
- Japanese N1 fluency
- English business proficiency (TOEIC 700+)
- IT troubleshooting experience
- Customer service background
- Ability to work in a rotating shift system
Job Details
### Job Description
- Responsible for the maintenance of logistics systems installed in automated warehouses.
- Troubleshooting: Responding to inquiries from overseas customers and overseas system development vendors via phone, email, and chat.
- Translation and interpretation services.
- Coordinating with manufacturers to determine the cause of technical issues and reporting findings to the customer.
- On-site operation supervision.
### Working Hours & Shift System
- Shift System: Weekly rotation of weekday shifts A, B, and C.
- [A] 6:00 AM - 3:00 PM (6:00 AM - 9:00 AM at home)
- [B] 9:00 AM - 6:00 PM
- [C] 4:00 PM - 1:00 AM (10:00 PM - 1:00 AM at home)
- Shift C includes a staggered work allowance of 3,000 yen/day.
- On-call duty required for phone support on weekends and nights (weekly rotation).
- [Break Time] 60 minutes
- [Overtime] Approximately 10-20 hours per month
### Job Requirements
- Japanese: Business level advanced (N1 level conversational ability).
- English: Business level (TOEIC 700 or higher).
- Experience dealing with corporate clients.
- At least one year of IT-related work experience, or a degree in an IT-related faculty or school.
- High motivation to learn and strong communication skills.
### Compensation & Benefits
- Expected annual income: 4,000,000 to 6,700,000 yen.
- Bonus: Twice a year (July, December) - Previous year's performance: 5.4 months.
- Salary increase: Once a year (April).
- Benefits: Relocation assistance, rent subsidy, comprehensive social insurance, retirement allowance system, and qualification acquisition subsidies.
- Passive smoking measures: Smoking is prohibited indoors.
### Holidays
- Annual holidays: 121 days.
- Complete two-day weekend (Saturday and Sunday).
- Paid leave, Golden Week, Summer holidays, and Year-end/New Year holidays included.