E-commerce Operations Manager
Job Summary
The E-commerce Operations Manager will lead client operations, team management, and client interaction. This role involves overseeing project processes, preparing meeting materials, and driving transformative customer success. The position is fully remote and requires a high level of operational expertise in a BPO/call center environment.
Responsibilities
- Manage client operations and interactions
- Oversee team performance and engagement
- Analyze market insights and operational data
- Prepare and present management reports
- Drive project management and planning
Required Skills
- 3+ years BPO/call center management
- Organizational and client management
- Project management
- MS Office proficiency
- English (B2) and Japanese (C2) fluency
Job Details
Job Description: Overall management of client operations (including team management and client interaction/management). Responsibilities include client management, operations management, team management, preparation and presentation of materials for internal and external meetings, and participation in client and internal meetings as a manager. Working Hours: 9:00 AM - 6:00 PM / Monday - Friday (May vary depending on the operating hours of the assigned project). Requirements: 3+ years of experience as an operations manager at a BPO or call center company; Organizational management and client management; Deep understanding of the processes and rules required for effective operations; Ability to gather, analyze, and report on information, including competitors, customer insights, and case studies from other countries; Ability to incorporate information into planning; Project management; Employee coaching, feedback, and engagement; Document creation and presentation skills; MS Office (Word, Excel, PowerPoint); English skills: CEFR B2; Japanese language skills: C2. Preferred Skills: Remote unit management experience; Lean Six Sigma knowledge; BI tool development experience; Tool automation (macros, VBA, Power Automate). Benefits: Comprehensive social insurance, annual salary increase, casual dress code, employee referral program, free English learning program, ANPIC safety confirmation system, and various leave types including maternity/childcare/caregiving leave. Annual holidays: Approximately 125 days. Contract Type: Full-time employee (6-month trial period).