Polish Customer Support Specialist

Job Description The Polish-language version of ZenMarket has been steadily growing since its launch in 2023. As our customer base expands, so does the number of online inquiries — and we’re now looking for additional support. If you enjoy connecting with people through technology, love Japanese culture, and want to make the most of your language skills, join our international customer support team and discover the fascinating products people are buying from Japan. Main Duties ・Handling multilingual customer inquiries (only via chat) ・Cooperation and reporting with other teams when handling complaints. ・Management of remote operators (part-time staff). ・Other related duties (e.g., translation). Working Hours ・Shift schedule: rotational, with Sundays always off. Schedules are provided monthly. ・Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break) ・Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day. Job Requirements Must-Have Skills ・Native Polish ・Business level Japanese (JLPT N2 or better) ・Business level English (TOEIC 800 or above) Preferred Skills ・Language skills other than Polish, Japanese and English. ・Experience in the cross-border e-commerce industry or customer support. ・Translation experience ・Basic HTML knowledge. Personality ・Proactive Thinking & Action: Individuals who can handle tasks quickly and independently, possess excellent communication skills, and have prior experience working in an office environment. ・Team Player: Individuals comfortable working with a global team and prefer a teamwork approach. ・IT Knowledge: Individuals who are comfortable working on a computer, with enthusiasm to learn new tools. ・Global-minded: Candidates who can embrace working within a diverse workplace. Salary & Benefits ・250,000 JPY Monthly (Based on experience) ・Bonus: Twice a year (June and December) ・Salary Evaluation: Once a year ・3 Month probationary period ・Estimated salary in year 1: 3,000,000 - 3,500,000 JPY ・Overtime paid by minute ・Transportation allowance (up to 30,000 JPY/month) ・Complete social insurance ・Business casual dress code ・Training system, Japanese/English lessons, and in-house club activities Holidays ・5-day workweek (Shift Schedule) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory, condolence, maternity/paternity, and child care leave Job Contract Period ・Permanent employee (full time)